CarepatronReviews of carepatron.com

I spent hours setting up an account, only to come back later and everything was deleted. Even my bank account connection. DO NOT TRUST THESE PEOPLE! They have 100% lack of empathy or sympathy for you when you are distraught because all your stuff is deleted. I did nothing to delete my information, it was all them. 11/13/2025. Your response is not accurate, I am the account owner and I did NOT remove my own access.

As a customer it is unintuitive. You have to close a referral to then get a save function. Very unintuitive. What happened to just having a save button at the bottom of a form? You have to use the date calendar icon, otherwise your input isn't accepted. Much easier for me to type the date than go through all that nonsense. I also added a 9 character password and it wasn't accepted?

Great, easy to use client management system for counsellors and very affordable with all text and email reminders included. I'm very happy and haven't availed myself of all the features as yet.

The EMR itself has so much potential and can really be great. The pricing is great, but the customer service leaves a lot to be desired. First, there is no way to contact them by phone. Second, you have 0 timeline of when they will get back to you or who will be responding to you. I have had numerous messages go unanswered and even been ghosted on video calls. If their support team got it together this could be a great EMR but I will be canceling my membership due to the inconsistent support.

Soy psicólogo y llevo años buscando un software para mi consulta. Va genial…

Really easy to use. Ideal for therapists

It provides the basic functionality, but nothing more. I was using the free version, which is not supposed to be time-limited. However, at one point my account froze, but my availabilities remained open. Customers were booking appointments without me being able to stop them or see the appointment details, as I could no longer access my account at all. 2 emails and a message on FB to their customer service to finally have the beginning of a tedious solution to close my availabilities and change platform. I strongly advise against this! Poorly thought-out software on top of that. Il remplit les fonctionnalités de bases sans plus. J'utilisais la version gratuite qui n'est pas censée être limitée dans le temps. Pourtant à un moment mon compte s'est bloqué, mais mes disponibilités sont restées ouvertes et ouvertes. Des clients prenaient des rendez-vous sans que je sois puisse l'empêcher ou voir les détails du rendez-vous comme je ne pouvais plus du tout accéder à mon compte. 2 courriel et message sur FB ont leur service clientèle pour enfin avoir un début de solution fastidieuse pour fermer mes disponibilités et changer de plateforme. Je vous déconseille fortement ! Logiciel mal pensé en plus de ça.

The saving feature does not work correctly and at times when you are trying to save your note it does not capture what you have completed correctly; it has happened to me a few times. Also, I attempted to reach out to the customer service folks and I haven't heard back but overall for the price it's not bad.