CarepatronCarepatron is an all-in-one Healthcare OS.It’s the hub where solo practitioners or teams come together to plan, organize, and collaborate on work using online booking, health records, tasks, notes, chat, video, AI, and more.Easily customized with just a few clicks, Carepatron lets practices of all types and sizes deliver services more effectively, boosting productivity and outcomes.
Carepatron (carepatron.com) has 45 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Dave
Clunky and not easy to navigate for patient or clinician.
Response from CarepatronApr 20, 2026
Hi, thank you for the feedback. We're sorry to hear the platform hasn't felt smooth for you or your patients. If you're open to sharing more about what's been tricky to navigate, we would welcome the details at [email protected] so we can assist you and pass them along to our product team.
Casey J.
I’ve found some significant HIPAA and privacy concerns with Carepatron, specifically regarding document visibility in complex family cases. It lacks the granular conditional logic needed to ensure that only the correct party sees specific documentation. In sensitive situations—like high-conflict divorce or shared custody—you need 'hard walls' between portals. Carepatron's current structure relies too much on manual sharing to the client (who may be a minor), which creates a massive risk for human error and accidental disclosure. For a modern EHR, the lack of automated, conditional logic privacy features for guardians is a Huge concern. I will edit this comment if that gets resolved.
Response from CarepatronMar 3, 2026
Hi Casey. Thank you for raising this. We take HIPAA compliance and patient privacy seriously. Carepatron is built to support HIPAA compliance, including encryption of data in transit and at rest, role-based access controls, and permission-based document sharing. Access to records and portal visibility are managed by the provider, and a Business Associate Agreement (BAA) is available. We appreciate feedback on complex family use cases and are always open to reviewing specific workflows to ensure accounts are configured appropriately and to inform future product improvements.
Melissa L.
As a customer it is unintuitive. You have to close a referral to then get a save function. Very unintuitive. What happened to just having a save button at the bottom of a form? You have to use the date calendar icon, otherwise your input isn't accepted. Much easier for me to type the date than go through all that nonsense. I also added a 9 character password and it wasn't accepted?
Pediatric P.
The EMR itself has so much potential and can really be great. The pricing is great, but the customer service leaves a lot to be desired. First, there is no way to contact them by phone. Second, you have 0 timeline of when they will get back to you or who will be responding to you. I have had numerous messages go unanswered and even been ghosted on video calls. If their support team got it together this could be a great EMR but I will be canceling my membership due to the inconsistent support.
