CarepatronReviews of carepatron.com

As a solo practitioner hoping to start and later on expand my medical office, I found Carepatron's "free" credentialing program (aside from the almost $200/mo billing software fee) attractive; Only that you get what you pay for, nothing. Their practices are deceitful, to say the least. I enrolled with their billing and credentialing back in the summer, and they failed to submit applications in a timely fashion or to follow up regularly to check status. It has been now 4 months, and they have credentialed me nowhere. When I tried to get the $200 they offer for failing to credential in 3 months, I keep getting the runaround for the last 3 weeks. I wasted precious time with them and have not moved my business forward waiting on them. Please don't fall for this. They are based in New Zealand and understand zip of USA's insurance world.

I cannot stress this enough: DO NOT USE CAREPATRON. This has been, without question, one of the worst experiences I have ever had with a company, and I deeply regret ever trusting them with my practice. I spent HUNDREDS of hours setting up CarePatron, transferring information, configuring workflows, and preparing my practice and clients for the transition. I paid for an entire year upfront, believing I was investing in software that would make running my practice easier. Instead, it turned into an absolute nightmare. The platform is unbelievably glitchy, unreliable, and riddled with problems. I'm not talking about complicated, advanced features. I'm talking about BASIC functionality that any practice management software should be able to handle. Things that should have been simple were unnecessarily complicated, malfunctioning, or completely broken. After spending countless hours preparing, the actual launch was a complete disaster. My clients were confused, essential features weren't functioning properly, and I was left scrambling to fix problems that should never have existed in the first place. The software that was supposed to simplify my practice created an overwhelming amount of additional work. And somehow, the customer service was even worse than the software. If I could give their customer support negative stars, I would. It is practically impossible to speak to an actual human being when you need help. Instead, you're expected to schedule a call, sometimes a WEEK OR MORE in advance. When you're running a healthcare practice and something critical isn't working, you cannot simply wait a week for someone to acknowledge the problem. And when I did manage to get assistance, I repeatedly walked away without meaningful solutions. I cannot adequately express how infuriating it is to spend hours troubleshooting a broken system, reach out for help, and receive virtually no useful support. I felt completely abandoned by a company I had trusted and paid to support my business. The most outrageous part? I never even got to see a SINGLE patient using their software. Despite paying for an entire year upfront, spending hundreds of hours attempting to make the platform functional, and experiencing a disastrous launch, getting a refund became yet another exhausting battle. Rather than recognizing how badly this experience had gone, they made an already miserable situation even more difficult. This experience has caused me an unbelievable amount of stress and anxiety. I have literally cried over how overwhelming and frustrating this entire process has been. As a small business owner, my time is incredibly valuable. Those hundreds of hours should have been spent caring for my clients and growing my practice, not desperately trying to make basic software functions work or chasing down customer support. And even after deciding to leave, the nightmare hasn't ended. I am STILL struggling to get answers about how to properly delete my account without sending additional confusing notifications to my clients. Even leaving this platform has become unnecessarily difficult. CarePatron didn't make running my practice easier. It made running my practice exponentially harder. I have never felt so unsupported, frustrated, or disappointed by a company. The software is unreliable, the customer service is practically nonexistent when you actually need it, and the entire experience has been an absolute disaster from beginning to end. Please, if you're a therapist, healthcare provider, or small practice owner considering CarePatron, save yourself the time, money, stress, and tears. Choose literally anything else. I wouldn't wish this experience on another practice owner. One star is far more than this company deserves.

Bad Customer Service. the customer service attitude change the second I signed up for services. They went from supportive and friendly to all business and zero follow through. They were billing me for Credentialing services and taking zero steps to get me credentialed with services. The interface itself is limited and glitchy, AI notes and video were unreliable, and the basic included intake forms were flawed. The entire system at first seemed streamlined and clean but in the end felt antiquated and limited. The whole reason I moved to them was for the support with credentialing then they just stole from me for months. Refused to refund payment for a year of service I paid for upfront to get a discount and let me know the "wished I'd had a better experience" but did nothing the months i worked with them to better the situation.   Predators.

They sucks, do not use them. They don't allow you to retrieve your data when move. They force you to pay to get your data back. Worst EHR ever

They no showed a set up call. It led to the start of my new series "Does CarePatron Care About Their Customers? No." You only get to waste my time once. Subscription canceled and deleted.

I am a patient of a doc using Carepatron. The Intake FORM asking for "Insurance Company" does NOT ALLOW Entering an Insurance Company Name - stating: "No Options" therefore the Form is REJECTED and I can NOT Submit Info to my Practitioner. NO SUPPORT CONTACT is provided Useless set of forms and negligent company

We used Carepatron for about a year. Issue after issue. We paid the subscription in full. After all the issues and tired of dealing with them we switched platforms. I emailed the owner to print off notes for an audit , notes mind you that we already paid for and belong to us, and he will not release them without us paying another 228.00. Email: Just to reiterate, an active subscription is required to continue using the platform. The annual subscription for a single staff user on your account is $228. Would you like me to go ahead and reactivate this for you? I hope this helps — please don’t hesitate to reach out if you have any other questions. My reply You do understand I do not want to “use it “ I want to print our notes that belong to us and we have already paid for .. No reply

I spent hours setting up an account, only to come back later and everything was deleted. Even my bank account connection. DO NOT TRUST THESE PEOPLE! They have 100% lack of empathy or sympathy for you when you are distraught because all your stuff is deleted. I did nothing to delete my information, it was all them. 11/13/2025. Your response is not accurate, I am the account owner and I did NOT remove my own access.