CarepatronReviews of carepatron.com

As a solo practitioner hoping to start and later on expand my medical office, I found Carepatron's "free" credentialing program (aside from the almost $200/mo billing software fee) attractive; Only that you get what you pay for, nothing. Their practices are deceitful, to say the least. I enrolled with their billing and credentialing back in the summer, and they failed to submit applications in a timely fashion or to follow up regularly to check status. It has been now 4 months, and they have credentialed me nowhere. When I tried to get the $200 they offer for failing to credential in 3 months, I keep getting the runaround for the last 3 weeks. I wasted precious time with them and have not moved my business forward waiting on them. Please don't fall for this. They are based in New Zealand and understand zip of USA's insurance world.

I am a school based therapist who is not currently billing. I needed a basic, low-cost, straightforward platform for documentation that is also HIPAA compliant. Carepatron fits all of the criteria. It is user friendly and easy to navigate with an abundance of features. While it is advertised as "free", please understand that it is completely free up to 1GB of storage. I quickly went through that amount between documentation and treatment plans and had to upgrade to a paid plan.

I cannot stress this enough: DO NOT USE CAREPATRON. This has been, without question, one of the worst experiences I have ever had with a company, and I deeply regret ever trusting them with my practice. I spent HUNDREDS of hours setting up CarePatron, transferring information, configuring workflows, and preparing my practice and clients for the transition. I paid for an entire year upfront, believing I was investing in software that would make running my practice easier. Instead, it turned into an absolute nightmare. The platform is unbelievably glitchy, unreliable, and riddled with problems. I'm not talking about complicated, advanced features. I'm talking about BASIC functionality that any practice management software should be able to handle. Things that should have been simple were unnecessarily complicated, malfunctioning, or completely broken. After spending countless hours preparing, the actual launch was a complete disaster. My clients were confused, essential features weren't functioning properly, and I was left scrambling to fix problems that should never have existed in the first place. The software that was supposed to simplify my practice created an overwhelming amount of additional work. And somehow, the customer service was even worse than the software. If I could give their customer support negative stars, I would. It is practically impossible to speak to an actual human being when you need help. Instead, you're expected to schedule a call, sometimes a WEEK OR MORE in advance. When you're running a healthcare practice and something critical isn't working, you cannot simply wait a week for someone to acknowledge the problem. And when I did manage to get assistance, I repeatedly walked away without meaningful solutions. I cannot adequately express how infuriating it is to spend hours troubleshooting a broken system, reach out for help, and receive virtually no useful support. I felt completely abandoned by a company I had trusted and paid to support my business. The most outrageous part? I never even got to see a SINGLE patient using their software. Despite paying for an entire year upfront, spending hundreds of hours attempting to make the platform functional, and experiencing a disastrous launch, getting a refund became yet another exhausting battle. Rather than recognizing how badly this experience had gone, they made an already miserable situation even more difficult. This experience has caused me an unbelievable amount of stress and anxiety. I have literally cried over how overwhelming and frustrating this entire process has been. As a small business owner, my time is incredibly valuable. Those hundreds of hours should have been spent caring for my clients and growing my practice, not desperately trying to make basic software functions work or chasing down customer support. And even after deciding to leave, the nightmare hasn't ended. I am STILL struggling to get answers about how to properly delete my account without sending additional confusing notifications to my clients. Even leaving this platform has become unnecessarily difficult. CarePatron didn't make running my practice easier. It made running my practice exponentially harder. I have never felt so unsupported, frustrated, or disappointed by a company. The software is unreliable, the customer service is practically nonexistent when you actually need it, and the entire experience has been an absolute disaster from beginning to end. Please, if you're a therapist, healthcare provider, or small practice owner considering CarePatron, save yourself the time, money, stress, and tears. Choose literally anything else. I wouldn't wish this experience on another practice owner. One star is far more than this company deserves.

Carepatron has been easy to use and I love the extensive template library!

Bad Customer Service. the customer service attitude change the second I signed up for services. They went from supportive and friendly to all business and zero follow through. They were billing me for Credentialing services and taking zero steps to get me credentialed with services. The interface itself is limited and glitchy, AI notes and video were unreliable, and the basic included intake forms were flawed. The entire system at first seemed streamlined and clean but in the end felt antiquated and limited. The whole reason I moved to them was for the support with credentialing then they just stole from me for months. Refused to refund payment for a year of service I paid for upfront to get a discount and let me know the "wished I'd had a better experience" but did nothing the months i worked with them to better the situation.   Predators.

They sucks, do not use them. They don't allow you to retrieve your data when move. They force you to pay to get your data back. Worst EHR ever

Very thorough support to get you set up and started, thoughtful responses to questions, great follow up.

Hello Carepatron Team, First, I want to say that Carepatron is a great tool for providers. I truly appreciate the platform and the excellent content that is appropriate for medical use. Thank you for creating a system that is helping the medical community in such a meaningful way. That said, I have a very important and urgent suggestion regarding the **Documentation** section of the client portal. This area needs more organization and structure in order for providers and clients to use it effectively. At this time, documents appear to be grouped together under **Past Documents**, which can quickly become overwhelming when trying to locate a specific file. For my business needs, Ideally, the Documentation section would allow users to create: - Folders - Subfolders - Search and sorting options within each folder, such as: - Most recently added files - Sort by date - Sort A to Z These features are necessary to function efficiently and professionally. My clients will also need a clear, organized, and structured documentation system. As someone who has worked in a hospital setting for over 20 years, I know first hand that organization is essential in healthcare. I truly appreciate Carepatron and the work your team is doing. Your platform is valuable, and with improved document organization in the client portal, it would be even more effective for providers and clients. Thank you for your time, your support, and your continued commitment to the medical community. I would greatly appreciate any urgency you can give to this request. Warmly, Raquel Birschkus