Mark H.
Outstanding service
Outstanding service! I'm 60 and have done many car deals over the years and just hate the dealership negotiation games. I wanted to trade-in my 2007 Tacoma TRD for a new 2024 Tacoma TRD. So I decided to give the CarEdge concierge service a try. Here was my events timeline: (1) Thursday evening, I sign up for CarEdge and set the introductory call with my concierge (Dee) for Friday midday. (2) Friday noon Dee and I get on a video call. He explains the steps and the process, and I give him the vehicle, spec, and options I want. (3) Friday evening Dee emails me 5 vehicles to review. I send him feedback. (4) Saturday morning Dee sends me 2 more vehicles to review and we chat via phone deciding to negotiate on two vehicles. (5) Saturday early afternoon Dee emails me the negotiated OTD price on the two vehicles and we have a quick call to discuss and decide upon which to buy. Then Dee goes to work with the dealership negotiating my trade-in. An hour later the dealership manager calls me to have me walk him around my truck and we agree on the KBB top end trade-in price. Dee reconfirms the NET OTD with trade-in with the dealership and we are all set. (6) Monday AM, we head to the bank for a cashier's check then drive to the dealership. Upon arriving at the dealership, they confirm my truck (10 minutes) and I inspect the 2024. Once complete I handed the salesman the cashier's check and were whisked off to the finance office. We declined all the extra's and the OTD perfectly matched my net trade-in cashier's check. (7) After a brief 90 minutes at the dealership and NO haggling we drove off with our new Tacoma TRD Offroad! (8) Price... $1,870 BELOW window sticker so with this dealers normal fees a TOTAL SAVINGS of $3,320 on a vehicle that is rarely discounted. So the CarEdge concierge fee was well worth the money. Outstanding!
