caredge.comReviews of caredge.com

I recently used CarEdge’s concierge service to purchase a 2026 Toyota RAV4 Hybrid, and overall, I had a positive experience. A friend recommended CarEdge to me after I mentioned how much I was dreading buying another vehicle. Based on previous car-buying experiences, I did not want to deal with the pressure of negotiating at a dealership or trying to determine which costs and fees were actually negotiable. I had already done my research and knew exactly what I wanted: a 2026 Toyota RAV4 Hybrid in black without a moonroof. I also had a relatively short timeframe because a family member was undergoing major surgery, and I needed a vehicle that could comfortably accommodate a wheelchair. After completing CarEdge’s online form, I was assigned to Michelle, who explained the process and began locating vehicles at different dealerships for me to consider. Once I selected a dealership that had the vehicle I wanted, I was assigned to Anthony to handle the negotiation. Anthony was very easy to work with and kept me informed about the negotiation process. At the same time, I arranged financing independently through my credit union. Once negotiations were completed, Anthony emailed me a clear breakdown of the negotiated price of the new vehicle and the trade-in value of my existing car. He explained that once I accepted the terms, the dealership would contact me to arrange the final paperwork. There was some miscommunication at that point because I did not hear from the dealership when expected. When I let Anthony know, he followed up with them, and I was then able to meet with the dealership to sign the paperwork and have my trade-in evaluated. Given the demand for RAV4 Hybrids, I expected that I might have a fairly long wait for the vehicle, so I was very happy that it arrived within about three weeks. Overall, I appreciated the service CarEdge provided. Having someone else locate the vehicle and negotiate on my behalf made the car-buying process much less stressful, particularly during a difficult and time-sensitive period for my family. There are a couple of areas where I think the concierge service could be improved. Although I specifically requested a 2026 model on the initial form, some of the first vehicles sent to me were 2025 models. This was corrected after I pointed it out, but I would have expected the original search to more closely follow the criteria submitted. I also would have appreciated more follow-up from CarEdge once I transitioned to working directly with the dealership. After the dealership contacted me, I did not receive additional communication from CarEdge to confirm that the final agreement matched what had been negotiated, that the trade-in process went smoothly, or that everything went well at pickup. For a concierge service, I think a final check-in would make the experience feel more complete and provide additional reassurance that the customer is supported through the entire purchase—not just through the negotiation. Despite those areas for improvement, I am glad I used CarEdge. The service significantly reduced the stress of purchasing a vehicle, and I especially appreciated Anthony’s help with the negotiation and his responsiveness when an issue arose. With a little more attention to the customer's original vehicle criteria and stronger follow-through through final delivery, the concierge experience could be even better.

My concierge was finding vehicles too far away. The vehicle I ended up buying was one I found but the concierge negotiated the price.

The ordering of a vehicle from a decent dealer was a decent experience. Interaction with sales by way of Joe Hoffman was a good experience.

I found the suggested AI offer was a little high, but something to work with. I recently purchased a 2026 Honda CR-V Trailsport for $37K even out the door. The AI feature suggested an offer of over $38K, then taxes, fees, etc. would be added on to that.

I was immediately contacted after I submitted my application and payment.....even on a Saturday! Everyone was prompt, polite and efficient. It took us a few days to secure the right vehicle, but part of that was my process of eliminating and identifying the best choice for our needs and budget. The only negative that I have is the car I chose is in extremely high demand. There was little to no negotiation room with the dealer. We paid asking price. I could have done that. I'm not sure that I saved the $1000 bucks that I hoped to recover in a price reduction.

The tools available are great. The level analysis is unparalleled to anyone else out there. You really do get the details to make an informed decision of a vehicle you want to buy.

The AI tool provided good ideas for moving forward w/ negotiating while dodging dealer requests to call or come in right away. ONLY ISSUE: I am not sure how to explain that someone with an assumed name (the AI negotiator) was corresponding only to have a different person (me) show up for a test drive or purchase?

Craig was great to work with! He communicated well and was available to answer questions. Drew arranged for the Lemon Squad inspection, which was meticulously detailed and very helpful. He also handled last minute questions with the Squad when some issues were identified on the inspection. Craig, also, followed-up with the dealership and was able to reassure me that the identified issue was of no real concern. The reason I'm giving 4 stars rather than 5 is that there was, initially, a lack of communication and delay of finding promising vehicles which fit needed criteria. I think that this was due to starting the search at year-end which was a very high volume time for Caredge. Because of that, my case was passed around to 2 different representatives, one of whom admitted he was somewhat new and had not communicated adequately. Once the ball got passed to Craig as the negotiator, I have absolutely no complaints. I would recommend the service to others who have strict requirements to work within and want an easier car-buying experience.