caredge.comReviews of caredge.com

Response from caredge.comApr 14, 2025

Thank you, Steve. We couldn't agree more—while not all dealership experiences are negative, the time and effort it takes to get through the process can be exhausting. That’s exactly why CarEdge exists: to streamline the experience, provide clear communication, and ensure all numbers are transparent and upfront from the start. We’re glad to hear we were able to save you time and eliminate the usual stress. Your recommendation means a great deal, and we appreciate you trusting us with your vehicle purchase. Best regards, The CarEdge Team

Response from caredge.comApr 14, 2025

Thank you for taking the time to share your experience. We’re sorry to hear the Concierge service didn’t meet your expectations, and we appreciate the opportunity to clarify a few points. CarEdge Concierge is not a broker. We don’t take a fee from dealerships, and that’s intentional—our model is built so we can remain 100% on the side of the customer. While we assist with sourcing vehicles, negotiating fair pricing, and offering strategic guidance, we do not handle the final paperwork or delivery logistics. That role always remains with the dealership. As for the negotiation results, outcomes can vary depending on the market, vehicle availability, and dealer willingness to engage. That said, your feedback on communication delays and responsiveness is something we take seriously, and we’ll be reviewing it internally to improve the experience. We appreciate you giving the service a try and are glad you were ultimately able to connect with a dealer and move forward. If you have any lingering questions or would like to provide more detail, we’re always open to the conversation. Best regards, The CarEdge Team

Response from caredge.comApr 14, 2025

Thank you for taking the time to share your experience. We're truly sorry to hear that your recent dealership interactions were frustrating. We want to clarify that CarEdge does not refer customers to specific dealerships or provide recommended dealer contacts. The listings on our site are aggregated from publicly available inventory and are intended to help shoppers identify vehicles and pricing trends in their area. We do not coordinate directly with dealership staff or make promises on their behalf. We understand how disappointing it is to be told one thing online and experience something entirely different in person. That’s exactly why CarEdge exists—to empower buyers with data, guidance, and support so they can navigate dealership conversations with confidence and clarity. We appreciate your feedback and are here if you'd like help understanding how to use our tools effectively or navigating your next steps. Best regards, The CarEdge Team

Response from caredge.comMar 25, 2025

Thank you, William. We’re so glad to hear that Craig and the entire Concierge team delivered—literally and figuratively—on your expectations. Finding & negotiating a strong deal, and coordinating home delivery is no small task, and it’s wonderful to know we made the process smooth and successful for you. Your recognition of our value-driven approach means a lot, and we’re truly grateful for your recommendation. Enjoy your new EV, and thank you for trusting CarEdge to be part of your journey. Best regards, The CarEdge Team

Response from caredge.comMar 25, 2025

Thank you, Josh. We're thrilled to hear that your experience securing a Forester was such a positive one from start to finish. Craig will be glad to know that his efforts made a meaningful impact—finding the exact vehicle you wanted and negotiating a strong price is exactly the kind of outcome we aim for. We truly appreciate your trust in CarEdge and your willingness to share your experience with others. Referrals from satisfied members like you are the highest compliment we can receive. Enjoy your new Forester, and thank you again for being part of the CarEdge community. Best regards, The CarEdge Team

Response from caredge.comMar 21, 2025

Thank you, Tyler. We're so glad to hear that your first car-buying experience went smoothly and that Thomas was able to guide you through the process while securing such a strong deal. Earning 11.5% off is no small feat, and it’s great to hear that you not only got a great outcome but also felt informed and confident every step of the way. That’s exactly the kind of experience we aim to deliver. We appreciate your recommendation and are grateful you chose CarEdge to support you through such an important purchase.

Response from caredge.comMar 21, 2025

Thank you so much, Albert! We're thrilled to hear you had such a great experience working with Michael—and even more so that you'd do it again! Your kind words mean a lot to our entire team, and we're so glad you found real value in the service. Helping folks like you navigate the car buying process with confidence is exactly why we do what we do. Congrats on your purchase, and thank you for being part of the CarEdge community!

Response from caredge.comMar 18, 2025

Wow! Congratulations on your new Silverado! It’s amazing to hear that our concierge service made the process smooth, stress-free, and—best of all—hassle-free right from your own home! We love that you had such a seamless experience, from securing a great out-the-door price to getting top value for your trade-in and locking in a solid financing deal. The fact that the dealership delivered the truck straight to your driveway and handled the paperwork at your kitchen table? That’s the dream car-buying experience! Thank you for trusting CarEdge to help with your purchase, and for being part of our community for the past few years. Your recommendation means the world to us! Enjoy every mile in your new Silverado, and we hope to help you again down the road!