Cannon SafeReviews of cannonsafe.com

I bought a Cannon safe and paid movers to put it in the basement. I removed the box, read the included instructions, and presto, the key will not open the door as instructed. I called customer service. The customer service call was difficult at best because of the language barrier between the representative (accent I’m not sure of) and myself (English). I carefully gave all of my information and was told someone would contact me to resolve the problem. It has been 5 days and i have not been contacted. So the safe still sits in my basement unused. It will cost me another $175 to have it brought from the basement to the garage to be picked up by the freight truck for return to the warehouse if Cannon can not resolve the problem.

Cannon safe warranty department is the worst. They're response time getting back to you is terrible. Their resolve is even worse. I bought a new Cannon safe and noticed the door is not straight. You can even see the gap in the seams when the door is closed. You can see inside the safe when the light is on when the door is closed. I sent several pictures for them to tell me it's normal. I said that changes the fire rating and they said it did not and they were not going to do anything about it. I asked to speak to a supervisor months ago and nothing. I regret buying this paperweight. This is the worst product and customer service. Do not buy one of their safe's and even worse customer service. Buyer beware

My experience with Levy was EXCELLENT! He walked me through resetting my numeric code reset step by step, and was very patient with me. Top marks!

I had a horrible experience with the Cannon safe company. The code was locked out so we called the company. Was told all we needed to do is get the master reset code and it would be fine. So we had to have a paper notarized and pay 30 dollars. So we did that. Got the master test code doesn’t even work. I was also on the phone with Cannon for hours 2 days In a row. Never was able to open it. Was told that we have to pay a locksmith to open it. So after paying over 1000 for this safe they wanted me to pay 300 for a locksmith. Then they would send parts to fix it but had to call a locksmith again to have all the parts replaced witch was another 250. I asked if we paid the 600 to a locksmith in all if they could tell me we wouldn’t have to deal with this again I was told from the lady sorry I can’t tell you that. That is not right people spend good money for their products. We should have to spend even more on there faulty products.

Armando might have been helpful to some people, but not me. All I have gotten is a runaround. My safe will not close properly. I contacted the company and was asked for pictures, video and more pictures. I was told that they did not have enough evidence of a problem to send someone. The door of the safe is clearly hanging wrong. I even contacted the distributor and they have been no help. I'm truly disappointed in every aspect of Cannon's customer service and product.

Bought a safe from lowes , key came broken reached out and they sent a replacement asap free of charge this is my 2nd big gun safe I got a 68 from lowes and a 72 from Costco ant beat the product

Levy Garcia was very helpful, professional and efficient in helping me get this new safe registered properly online.

I called with a few questions and needed help ordering some parts; the customer service representative, Ray, was a big help! I later needed help with something else and decided to use the online chat option. The customer service representative, Eden, resolved my issue quickly! I appreciate everything the team has done to help me today!