Cannon SafeReviews of cannonsafe.com

Customer service was responsive and polite. but unable to resolve my problem. I requested a replacement key several years ago, which my husband lost. I was trying to get another replacement key, and knew the process required notarization and snail mail. They can no longer replace a key unless the customer has the key code from inside the safe. The safe is locked, so I don’t have access to the code. I wouldn’t need to purchase a key if I had the code. If we want to get it open we’ll have to have a locksmith come out.

My experience started strong but then was not receiving response to my e mails and opened other tickets to try to get response. I eventually found where I could reach a live person with chat. After this things went good. Three stars for strong finish but could have been five with better communication.

We bought our safe 4 years ago. About 2 months ago, the handle broke and a part inside fell to the bottom of the door. We talked Cannon multiple times only to never speak to anyone. I filed 2 complaints/claims online with them, only to never hear anything. When we did get to speak with someone, they had closed our claim, because of a reply from a message last year on my Dad's safe. Not this year 2026, but 2025. We fi ally got it thru it was a different safe and he said he would relay it up the chain and we have not heard anything, even with pictures and video. So needless to say, we finally got into our safe after drilling it ourselves, still without any word from Cannon customer service. We will never purchase another safe from this company after the non-existant support.

happy to get new lock, but not with the timing. took 2 months I could have drilled safe and saved $ 750.00 if you would have just given me the measurements of where to drill.

I have been trying to get a key for my stack on safe since the middle of Jan. 2026. The electronic key pad has stopped working. I have messaged multiple times and called several times. I sent the paperwork as needed to get a key, but have yet to receive a link to pay. I called last Wednesday and was told that I should receive the payment link Thursday or Friday of last week!? I have yet to receive anything!! I haven’t been able to get into my safe for almost a month. I really need the key. Still waiting.

Was not at all happy with the “life time warranty “ but once I was able to contact someone to get the parts/help I needed their customer service was very good and friendly.

It took over a month to get my parts and my safe was not secured. Other than that I am satisfied with the service.

My cannon safe has been working rather well until the other day when it wouldn't lock. I discovered the swing bolt lock was sticking in the up unlocked position. After touching it, it moved into locked position. I put some gun oil on the swing bolt and worked. Seems to work, but I had already called the customer service. When they called back I had the worst person possible to answer my questions. She was reading from a script and it took about 6 hours before the call back. Worst possible customer service next to cable providers.