Cannon SafeCannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Cannon Safe (cannonsafe.com) has 792 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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customer
There product failed do to faulty weld on the locking mechanism the customer service department got a video of the failure and kept saying it was the battery and closed the work order number twice and now I started a neither work order and called and cussed them out it will be 20 days to send a lock smith
Martin L.
The safe is beautiful, but the LOCK MECHANISM FAILED after two years. This is where the problem comes into play. Cannon has literally NO CUSTOMER SERVICE (specifically -> Romeo Bautista (Cannon Security Products, LLC) and does not care about the customer experience. There is no way to chat or talk to them; only email and then wait sometimes days for a response. They do not pay for a safe technician after one year to do the repairs and will not cover parts unless they ship to you. So then, ANOTHER ISSUE, IT TAKES WEEKS to receive the replacement parts! I did not buy a safe so my valuables could be left unsecured for weeks. The customer service representative DID NOT CARE, did not even try to expedite, and barely communicated with me. DO NOT BUY ANY CANNON SAFES IF YOU EXPECT REASONABLE CUSTOMER SERVICE. They have no idea what it is. Pitiful, and for a brand name like this to not care about customers should tell the whole story... buy a not reliable product from a good name, then get treated like you don't matter, do what's necessary to protect your valuable and invalidate your warranty and get no reimbursement for repairs. SHAME ON YOU CANNON...ENOUGH SAID.
Pavel P.
Had issues registering my Stack-On cabinet online. Called the customer service number and spoke to Joey Cruz. He registered my purchased and answered all my questions in no time. Joey is definitely an important asset to this company!
Ed F.
We had finally, after several years, changed to a real combination from the delivered one of 1-2-3-4-5-6. Subsequently, the new combination stopped working - likely as you correctly advised, the battery was now too old - even though it did work well beyond its lifetime n and much longer than Cannon recommends. However, after changing to a brand new battery and using the passcode combination, that didn't work either - nor did the former one. In any case,I was unsuccessful but my wife was more persistant and kept trying to shake and jiggle the wheel to try to get it to rotate counter - clockwise. After some time,it suddenly turned - and the door unbolted and all was OK. But removing the panel on the back of the door showed nothing wrong - except locking it again with the door of course open had the lock sometimes unlock and other times not unlock again - with no obvious difference. We are of course afraid to close and lockthe door again. Mr Cruz was most helpful having us explain all this and offered to have a fix that we think will work, Many thanks to him and to Cannon and Tractor Supply for the great help.
Mike W.
What a great experience from Stack-On Total Defense Gun Safes! The representative from Stack-on was amazing! I would buy and recommend Stack-on Safes because of their customer service. Thank you Joey Cruz (Stack-On Representative) for all your help!!!!! I wish there were more companies and representatives like this! GreatJob! Mike
Mark R.
IF I COULD GIVE THEM A NEGATIVE NUMBER I WOULD-- THEY DON'T EVEN RATE A 0, LET ALONE 1. BACKGROUND: I purchased a Stack-on gun safe from Academy (online) 29 April of 2022. It was Model #BFS10DS IT HAS NOT HAD A WORKING KEYPAD SINCE 4 OCT 2022. On 4 Oct 2022, I notified them that the electronic combo lock had stopped working. I sent them a copy of the receipt, a picture of the combo face. I have been going back and forth with them trying to get this fixed for now over 7 months. They have sent replacement parts-- 1st time I installed, didn't work, and I so informed them. 2nd time theuy sent parts, I informed you they were the wrong parts. Before y'all sent them a third time, I informed them they were going to be the wrong parts. Sure enough, on 30 Mar, I received the "parts"--- wrong ones-- again the keypad is different from what came on the safe, to include having a ribbon connector vice a single wire. Additionally they sent a metal key to open the safe. Not surprisingly, it is not the correct key to open it. Various tickets have been opened on this: 1072862; 1117586; 1149736. I have received emails from Rafael Mendoza, Romeo Bautista, and Jenny Ibarra. Bottomline-- the electronic lock on my safe still will not work, and the only way I can open it is with the keys. FOR CANNON "CUSTOMER SERVICE": Just like I told you, you were sending the WRONG ONES! SO THAT IS TWICE YOU HAVE SENT THE WRONG PARTS. YOU ACTUALLY SENT THE CORRECT PARTS THE FIRST TIME, BUT AS I PREVIOUSLY INFORMED YOU, AFTER REPLACING WITH THEM, THE KEYPAD STILL DID NOT WORK. SEE ATTACHED PICTURES THAT SHOW THE CORRECT KEYPAD AND THE WRONG KEYPAD (THAT Y'ALL HAVE NOW SENT ME TWICE.) LAST CONTACT ON PROBLEMS WITH IT WAS ON 28 APR 23. ON 27 APR 23, "TIM" A SUPERVISOR, CONTACTED ME BY PHONE. I DIDN'T HEAR THE CALL AS I WAS MOWING MY 1.1 ACRE LAWN. HE LEFT A MESSAGE SAYING HE WOULD CALL BACK. I CALLED AND RECEIVED A CURT RETORT FROM ONE OF YOUR "CUSTOMER SUPPORT" REPS THAT IF HE SAID HE'LL CALL YOU BACK, HE'LL CALL YOU BACK. BACKGROUND: I purchased a Stack-on gun safe from Academy (online) 29 April of 2022. It was Model #BFS10DS I HAVE HEARD NOTHING SINCE 28 APR 23. MY KEYPAD ON MY SAFE DOES NOT WORK (SINCE 4 OCT 22), AND YOU HAVE SENT ME INCORRECT REPLACEMENT PARTS TWICE. THE ONLY WAY I CAN OPEN IT IS WITH THE KEY. IF I COULD GIVE THEM A NEGATIVE NUMBER I WOULD-- THEY DON'T EVEN RATE A 0, LET ALONE 1.
Mandi Y.
My experience with Cannon was nothing but WONDERFUL. We had a fire on our property, our shop burnt down we lost so much stuff including a safe. Cannon stood by their word, and replaced the safe with an equivalent safe for FREE! I had proof of receipt that I had purchased within the last year. With the helpful and so kind and caring team of representatives; Levy, Robbie, Ray, & Romeo I now have a safe again that I can put my valuables in! They are top notch on their products, they stand by their word, and they have one heck of a customer service team! Thank you, Cannon for all you did for my family and myself! I’m forever grateful.
A. F.
I have received my replacement parts to my cannon safe. The safe now works as it should. I am very pleased with the amount of cooperation in which I received from the staff at Cannon. I would like to take this opportunity to express my appreciation to Danny Garcia and Romeo Bautista for their assistance through this matter. Thank you and have a blessed day.
