Eric B.
Disappointing experience
I purchased a four-pack of Litter Genie refill bags from Firik. After receiving them, I tried installing one of them and soon found out they didn't work with my model, the Litter Genie Easy Roll. I personally had no idea this was a different model from the regular Litter Genie and, based on Firik's product description, I simply assumed the bags worked with all models. I reached out to support about making a return and would have been happy to simply return the three refills I didn't break the seal on and pay for return shipping, but they would not accept a partial return or offer any credit beyond a 10% off coupon for a future order. I understand I made a mistake, but this isn't the type of customer support I'd expect from a company. I certainly won't be purchasing from them again.



