Cannon SafeReviews of cannonsafe.com

Safe worked great for a few years. Then the keypad died. Sent in support ticket. They requested more info. Info sent. 2 weeks later I asked for status update. 4 weeks after that, I called for an update. Callback took 3 hours and landed on the only 5 minutes I was on my phone that day. Called back immediately. On hold for 2.5 hours. Selected call back then. No callback in a week. Managed to speak to someone today. They needed more information and hadn't actually told me they needed it. They also said parts are 3 months out from restock, go buy them on Amazon. I will not be purchasing Cannon Safes again.

I needed replacement keys. I went to the website, filled out the contact form detailing the issue, got a form email from customersupport at gunvault.com, provided the necessary notarized documentation, and waited. After over a month, including sending two follow-up emails, I'd still heard nothing. So today I just spent another 30 minutes with customer service on their online chat and finally got it worked out.

Waiting months for parts that I have already paid for. Sent emails, phone calls, still cannot get my replacement parts. Very frustrating and no support to resolve.

I bought a 48 gun Cannon at Tractor Supply 8 years ago or so. It worked fine until recently when the electronic keypad began to beep uncontrollably. I got online and used the troubleshooting method from you tube and managed to get in. A new battery didn't fix the problem so I had to buy a new keypad since the old one was out of warranty.No real issues there except that is very difficult to get anyone to respond. I began to wonder if I would ever hear from Cannon. This problem took in excess of 3 weeks to fix and in my opinion should have taken 3 days. I must say that the locking system appears to be very poorly built and I am not surprised that there are so many complaints against it. Probably no more Cannons for me.

I lost my master key while my safe was in storage while I was off working and then the keypad decided not to respond. After going online and filling out a ticket I waited and still never received any confirmation until I called customer service. Things seemed to be progressing after then then I get an email stating my ticket would be closed,even after sending an email stating that I needed assistance. I received an email informing me how to pay for my key and the amount, which I promptly did. Still no email or anything until I called today(02/24/2026) and after getting a call back from Gabe Cordova my issue seems to be resolved. Just seems like a lot of dropped balls during this time of trying to work out the problem.

Contacted Cannon by email took over two months for a reply needed a power cable between the secure ram and battery by the time the reply had came after numerous attempts to contact Cannon. I had already had a locksmith come and put a new secure ram lock assembly on.

Customer service is not that good. Takes several days to respond if they respond. Had to buy a new key pad bc I needed proof of purchase and where I bought it from went out of business so I couldn’t get it. If they carry a life time warranty then why do I need proof of purchase??

My 24 inch gunsafe is undependible. Every time I want to open it, I have to put a new battery in.