Cannon SafeReviews of cannonsafe.com

I bought a Cannon Safe in 2007. The last few months, it got to where it would only open about 1 of every 15 attempts. I searched all over and was told by several companies I needed a new, battery, keypad, locking mech all different stuff. I was finally able to reach Cannon and they told me the SG keypad and lock needed to be replaced. They sent me a new NL keypad and lock at NO CHARGE, and in less than 10 minutes, it was fixed. Amazing experience.

My purchase was missing a part. I simply emailed the company and with haste, they sent me the replacement part free of charge. Super satisfied and look forward to buying more products from this company.

My electronic lock has failed on my Cannon Safe. I have been in contact with Cannon for 3 Months trying to get this taken care of. The keypad is working, but the solenoid inside has failed. Cannon tells me that I have to have a locksmith open it, (for $475 + time). Cannon will not help me with this problem. I will not pay that much for a locksmith. Do not buy Cannon!

My keypad started failing. It has always felt cheap and now the lower half would not reliably indicate a number press and I was lucky enough to get it open one last time. All the forums say Cannon takes weeks to warranty ship anything and I don't want to wait weeks with my safe open. So, I decided to just buy a new keypad and got on chat with Cannon to do that since it is not an item you can add to the shopping cart at their site. I told them that up front but they seemed to behave like everybody says that but secretly wants a free replacement. So, 45 minutes, two disconnections, sent photos and videos and took the interior panel off. I gave them all that and kept saying I don't need a warranty claim. I just want to buy a new lock that fits. I assume all the hoops were to either annoy me enough to give up or justify sending me a replacement. Ultimately they never suggested a replacement, gave me no answers, and when it was so long between their replies I timed out and was sent back to the Bot reply cycle a third time, I did give up. I called the company who makes the locks. They took about 45 seconds to ID the lock model and sell me a new one. About an hour later I get a set of emails from Cannon documenting all the chat evolutions and asking me for my phone number and address. I assume they were now going to offer me some solution but it was not stated and I had already bought elsewhere. They never said akin to "we are sorry to hear that, you don't need to buy anything, if we can confirm a few things we will send you a replacement." If you are willing to grind though their process I guess they will eventually yield, but if your time is worth more than minimum wage, you are just battling on principle. My advice: just call or go to MBAusa.com and buy a new keypad. It's about $50.

I purchased a Stack On gun safe a few years ago on a Black Friday sale. A short time after owning the safe I heard a loud clunk like something metal had falling off inside the safe door. I recently removed the inner panel and found a brace/structural large piece had broken from its small welds and was laying at the bottom of the door. I contacted Cannon/Stack On customer service to ask about warranty options. They initially said the piece wasn’t necessary for operation of the safe but I disagreed and they agreed to replace the safe. It did take approximately two months for the replacement to arrive but it was worth the wait. Cannon sent me an upgraded model with a retail price significantly more the my original so I couldn’t be happier. Hats off to Cannon for making it right and standing behind their warranty.

We purchased a safe that the keypad was not working. We had to open with the key. I emailed Cannon and Romeo Bautista sent a new lock with step by step to I stall and change the combo. My safe is now working with the keypad. Thanks for the awesome Customer service. I would purchase a Cannon again.

Got hung on after waiting on hold for 30 minutes. No place to find replacement shelves.

I got my Cannon safe on 5/18/23. so far I have receive 0 help from Cannon Safe Co. When I got the safe home the keypad was 45* turned to the left and the black keypad was coming off. I called Cannon and talked to 5 people over the last 3 weeks none was any help. Most of the time I get disconnected. The craftsmanship was Losey. If it would cost me $400 to take it back and another $400 to bring home a different darn. Right now I would not recommend Cannon safe to anyone.