Cannon SafeReviews of cannonsafe.com

Needed a new lock and key. They came through and provided just that.

Cannon safes suck along with there customer service. Almost 3 weeks calling and chatting with no help except for them to tell me to pay a locksmith to open the safe at my cost. This safe is only 8 months old, that’s a great lifetime warranty. I hope no body will ever buy a cannon or associated product that way they will go bankrupt. Cannons Custer serve is awful so bad I cannot describe, cannot be reach by phone only chat sent numerous pictures and videos with absolutely no help to get my valuables out. So now after 5 mins with a grinder I have a 1000lbs save with a door that a 3 year old can open. I Honestly hope they go out of business so no one will ever have this experience ever!

Cannon safe Co has great customer service and dedicated to making sure your problems are resolved. Thank you Cannon Team!

Armando of the support staff was great in getting our questions answered and helping resolve our issue.

Armando listened to my problem and knew exactly what to do! A great customer experience!

Cannon has definitely been concerned with my situation. They are great at keeping in touch with the process of it all. Dan Luevanos has been a complete professional and so helpful. Thank you again for all your help.

Beware when buying a Cannon safe, their customer service is absolutely terrible. No phone support is available at all, only online chat support, and that chat does not appear to be functional or manned by an operator for much of the time. We had a problem with the Lexam touchpad on our safe and have not been able to get any help from the company. We use this safe for our business and this is a serious problem for us impeding business operations. Very dissapointed

Purchased new 2010. 13 years later the electronic keypad started eating 9 volt batteries in as little as 15 minutes. I contacted company due to having a lifetime warranty on th keypad. Of course I had to do the dance with a rep. Told me new parts were going to come in from Mexico. But they were back ordered. 6 weeks later a box with parts came in. Not the same and weighed 1/3 of the original part. NOTHING WAS THE SAME . Very cheap plastic, not correct in any way. No instructions, no assistance with issues. Told me to go buy a metric drill bit. Holes to mount were not correct. The keypad is too thin so it won’t stay on door. Falls off and hangs by the wire. They also sent a different design latch inside the door. Built incorrectly so it would not set flush. Latch hangs up. I now leave the door open with the lock in closed position do the door doesn’t close and lock shut. I was lucky . When this problem of eating batteries occurred the door was opened. To get a locksmith to come drill my safe open it would cost $350-$500. I luckily didn’t have to go that route. At this point I feel that a Cannon safe would make a good boat moring. I get emails weekly from Cannon but all they ask is if I’m satisfied. Apparently they don’t read the return emails. SO IF YOUR LOOKING FOR A QUALITY GUN SAFE ——RUN AWAY AND DONT LOOK BACK. GOOD LUCK PEOPLE ! MAKE SURE TO READ ALL REVIEWS