Cannon SafeReviews of cannonsafe.com

Liz took care of my questions and concerns and handled everything professionally and thoroughly.

I purchased a 49 gun Cannon Safe from an independent dealer. I found that when I unboxed my safe it was damaged and missing parts, even the paperwork. I contacted the Customer Service and Toni R. was fantastic. Toni helped me locate important information and shared with me some important documentation. I found this customer service to be helpful and kind! Thank you!

I'm rating my cannon 64 safe on every site I can so I can get Cannon to stand behind their warranty and fix my electronics lock that has been broke for 2 months, the electronic lock won't lock and their customer service keeps telling me the parts are on the way. Terrible customer service

I needed help to program my combination code for my safe. Lorena Camberos contacted me and directed me to successful results. Lorena knows her stuff and where to go for detailed instructions. She is very patient and does not rush to get done. She’s a keeper.

I purchased a Cannon safe a few years ago. I use it for important storage. Here recently I had a issue with it and reached out to Cannon. A rep by the name of Oliver reached out to me on my issues. The issues were quickly resolved by Oliver. I would recommend them again. I firmly believe in customer service and Oliver delivered it 100%. /

In all the years of the internet I've never had such a horrible set of interactions--or should I say non-interactions--with a company! Needing a replacement key for my safe, I emailed, I called, I chatted. I was told via numerous identical emails for two weeks that there were "technical difficulties" and that they would be resolved in 72 hours! Never happened! I wrote more emails, spent in excesss of five hours being put on hold whenever I telephoned, only eventually to be told that no agents available and then to be summarily disconnected after 20 minutes on hold listening to the same intolerably repetitive and increasingly annoying message over and over. When I finally was able to get a response over the chat with customer service, the woman at the other end made no sense, was ineffective, and told me that she could not telephone me. After much time and insistence she promised someone would call by the end of the day. It never happened! At one point I received an email which required a notarized statement of loss which I immediately provided. Payment was ultimately required together with a password which was almost impossible to identify and could hardly have provided any security. Well, have I actually received my key as of now, more than three weeks since this miserable process began? No, not yet despite payment via credit card but also a copy of same via PayPal, for reasons unexplained and never required of me with payment, not ever! WHAT A TERRIBLE NIGHTMARE!

Customer service is out of this world, impressed how quickly and helpful the online chat team was to address my issues.

My husband and I bought a very expensive Cannon safe and had it delivered to our home. After receiving the safe the keypad did not work. We have changed batteries, reset the key pad, researched online issues etc. We have e mailed for over a month at this time back and forth with a tech. Now he is no longer answering the e mails. Mind you every time you send an e mail you have to wait 72 hours for a response. We need a new key pad! I just tried again to chat with someone who wanted to charge me to speak with a tech!! Seriously I have spent enough for a safe that does not function properly! I am short of calling the retailer to come get the safe as we paid $200 to have it delivered , AND GET MY MONEY BACK. Very upset at the service received and the unresolved out come. P. S. STILL waiting!