Caliber CollisionReviews of calibercollision.com

Yesterday, at the Caliber Collision location at 12322 Ranch Road 620 North, Austin, TX 78750 where the inspection occured, the reservations person told me that 08/31/21 was the earliest I could get a repair reservation. At the end of the inspection, I waited in their lobby to make the 08/31/21 repair reservation. The reservations person became involved in yet the second heated dispute in the lobby at this location during my inspection appointment. There was also another heated dispute waiting in the lobby for this reservations person which I would be behind in line. Since my wife and Beagle "Boomer" had been patiently waiting in our damaged car in the parking lot during this whole time, I decided not to wait any longer and make the repair reservation either over the phone or online. I made the online reservation last night using their website for 08/31/21. Today, when I called the same Caliber Collision location, the same reservations person tells me they have no record of my 08/31/21 online reservation or any reservation. She informs me that the earliest reservation date NOW is 09/15/21 so I reserved that date at 08:30AM. No followup email, txt or confirmation number was provided because the reservations person says they do not to use any of those processes. Although on their website I chose to have both txt and email updates. There seems to be many differences in procedures with Caliber Collision. Is this the new New Normal or just Caliber Collision on a good day?

Ashley with Caliber in Northglenn Colorado was awesome. We needed our truck earlier than expected so we could move my daughter back to College and she made it happen. The truck looks great the the turnaround was quick. This was the second vehicle we took to the Northglenn location - both experiences exceeded our expectations.

I was rear ended in June 2021. I was referred to Caliber Collision. I took my vehicle in the next day and an estimate was made on the spot. They also wanted me to leave my vehicle at their shop at that time. I declined. About 2 weeks later I was called on Monday afternoon and advised they had the parts necessary to make the repairs. If I had complied with their initial request to leave the vehicle I would have been without it for at least 3 weeks at this point and still counting. I took the vehicle in on Tuesday and accepted the rental car arranged by Allstate insurance. I have to pay for that out of my pocket and submit a request for payment and probably wait at least a month for MY money to be refunded. Bummer. Anyhow, it is now Wednesday of the following week and I have received no correspondence on the status of the repairs although the form I initially received indicated it would take 5 days to complete. When I go to the internet location that allows me to check on the status of the repairs I get the SORRY popup telling me that my repair status does not show up on and they don't know why. I'm then instructed to call the shop. Last night I contacted Collision chat and the person on the chat link could not provide any information either. P**s poor customer support.

I took my truck back 2 times and it still wasn’t fixed right. They forgot to tint my back window. I ended up taking it to get it done myself. Horrible service. This location is in Pearland Tx.

I was hit from behind. I took my car to the shop my insurance recommended. They replaced the entire back door of my nissan rogue I was shown a bill of over 5000 dollars . After I was home I found the wiper was installed so it wiped the back of my car not the back window and the auto start installed 1 year ago by best buy.

I rubbed my brand new car that only has 800 miles into the garage door. It looked awful and I thought that I was for sure going to be spending big money to fix it. I took it to Jeff Haines at the Tomball Texas location and he immediately came out and was able to buff all the scuff marks off of it. The best part was that he did not charge me for anything. I will be using this body shop from now on if I ever need any future repairs.

While on vacation in Wildwood NJ recently my splash guard was hanging off. With 24 hours till heading back I needed help quick. These people are great, took me right in, solved my problem immediately. Don’t look anywhere else, clean, modern and talented pleasant people. Thanks for saving the vacation…

While returning to Sidney, NE from Denver, CO I was notified by a fellow traveler on I76 that I had a problem with my front end on my 2016 Ford Escape. I stopped at the Brighton Kum and Go for gas and saw that the front spoiler had started to fall off. At that same exit there is a Caliber Collision location and talked with Lane Meyer who was kind enough to get the repair done very quickly. He even adjusted the passenger door that was repaired at the Longmont, CO location 2 years ago. I would highly recommend Caliber Collision, and my hat is off to Lance.