Caliber CollisionReviews of calibercollision.com

I rarely leave negative reviews, but after six return trips to this location, I feel other customers should know about my experience. My 2026 Chevy Trailblazer RS was repaired after hitting a deer. I understand some delays were out of the shop’s control, like waiting for a replacement headlight from GM. But the quality of the repair work is my concern. After getting my vehicle back, I had to return multiple times because the hood was misaligned, there were noticeable buffer marks in the paint, dirt in the paint, and incorrect push pins installed under the hood, causing trim pieces to be loose until they replaced them. On my most recent visit, I put blue painter’s tape next to every paint defect so they would be easy to find. Despite that, several of those same defects were still there when I picked up the vehicle. At this point, I’ve lost confidence in this location’s quality control. I expected a repair costing more than $12,000 to be completed with greater attention to detail. I hope this is not typical, but based on my experience, I cannot recommend there repair work

So today, I was at Caliber Collision on US19, I asked about getting a dent repaired in my 2005 Mustang. This is the reply I received. "We don't repair cars like this because we have tried in the past and have disappointed our clients. We do high volume insurance claims only." WOW!

A broken bumper and un-connected exhaust system is taking at least two weeks to get resolved. The car is a 2024 so they are not up against an issue with parts, IMO. I cannot get a call back from the representative; out to lunch, can't find him/her. "I left a note on their desk and they will call you back". That may have happened ONCE in the last two weeks as I try to figure out when I can return my rental. Caliber is a huge repair company and there is only ONE person that can give me information on the repair status? There is the fixing of the issue and then customer service. I hope at least one of those items is well above average when this is all said and done.

The Hemet location did work on my car and when I got it back I noticed a crack in my passenger window. I left a review asking to see before and after pictures, the lady called me and I called her back and nothing. This issue has yet been resolved and the crack is still on my windshield...

If you are looking for a honest and reliable body repair shop… This is not the place. We had to call and email for updates. We had a switch of estimators, the original one was promoted to a manager position, the replacement estimator got fired or left the company and then the manager took back over. Communication is a joke there. When trying to address the issues we were having nobody would return messages left. We were given 3 estimated completion dates. They didn’t even access the damage all the way until we kept asking about the damaged exhaust. I am highly disappointed coming from an automotive/heavy duty career background. I would never treat my customers like this. I was even reached out by a recruiter for a position at one of Calibers shop. I expressed the frustration of the current situation and advised I am not interested in working for a company that operates this way. They were going to look into it and I never heard back from them. I even reached out to the corporate office and no contact was even made by them. Judson should be ashamed this is how he is operating his location. Long story short, don’t waste your time with this shop. Even if they have the approval portal/access with the insurance companies. **Update** We called a few weeks ago to advise the bolts of the bed are backing out. My husband went by and had the truck inspected, we will advise they were ordering the complete bumper and hardware to correct this issue. Several weeks go by, no phone call. We left several messages for Judson Smith to return the missed back. No call backs. Called again 1/29/25 and spoke with another employee at the location. Judson would not come to the phone to discuss. Advised by the employee they need to inspect the vehicle, advised we already did that and parts were suppose to be on order. He stated Judson did not inspect this issue and did not order parts. AGAIN.. Another poor experience with this location and employees. There is some serious issues at this location.

Stay away. Paint match guarantee only means the color they come up with is blended on adjacent undamaged body panels. They don't seem to take care of vehicle during repair/storage. I found a red ink stain on leather seat and front bumper had new scuff marks all over it. Mechanical repair was ok after their second try. Friendly staff though at Stone Mountain GA location.

Communication was the problem I faced. I called (california call center) and was told the local supervisor would call me back - he didn't. I called back the next day and they gave me his number. I was able to talk with him, but he told me to call the call center. The agent at the call center seemed nice and we proceeded with the process, including calling my insurance company. Unfortunately, my insurance company uses a third party company for RV windshields, they are Eastern time zone, and already closed for the day. The Caliper collision call center employee said she call me back the next day. It didn't happen, she had taken the day off. All told - It took a FULL week to START the claim, do to Caliper collision employees. Plus another week by the third party processor (some delays may have been Caliper collision fault with submitting information). Thus the windshield couldn't be replaced until after my vacation, once you factor in the additional two weeks to get the windshield. The replacement went well and looks good. However, because it was a RV, they wanted to do the replacement at their collision shop. Upon pickup, I was told they don't take payments there (the glass division acts like a separate company). No email was sent requesting payment, although I did get a receipt (?). The next day the local glass supervisor texted me asking for payment thru the link he sent, but I never got it. I finally asked him to email it to me, which he did. This was the WORST payment system I have ever dealt with, it just doesn't work like you would expect it to. I was finally able to pay, but what a pain. I do not recommend using Caliper collision for an RV.

This is the second repair I have had done here, and the second time they left paint over spray on my windows, trim and windshield.