Caliber CollisionReviews of calibercollision.com

Why did I got laid off

Great customer service..Geno Genematas was amazing and very helpful/knowledgeable..made our experience easy and fast highly recommended..thank you Geno

It’s hard for people to understand a body shop unless they are behind the scenes. A lot of parts are back ordered and your insurance company approves what can and can’t be purchased and unfortunately alot of insurance companies will only approve after market parts. You guys should be angry with your insurance companies. Caliber in itself is a great company and their body techs work very hard to make sure the cars are taken care of in a timely manner. Remember a car is totaled if your insurance determines it cost too much to fix. Everything goes through insurance so no one should have to ask for photos to send to insurance themselves. Just take a day to go to a body shop and watch all the hard work and you’ll understand a little better.

I was rearended o 2/22/23. I called my insurance company and they recommended Caliber. The car was still drivable with a warning light on. On Friday 2/24/23 I was called they were sending over to the North Richland Hills place. I waited until the following Thursday, I heard nothing. After calling NRH they said they didn't have the vehicle and it went to Richland Hills. I called and finally was told it was totaled. The next day I asked for pictures to send to the Insurance company of the one liable. They sent me more pictures of the none damaged area from the accident than the area damaged. I was told it was totaled. I have now wasted almost 2 weeks. Insurance will only pay for a rental for 30 days not to mention the difficulty in getting a car right now. This place has poor communication and way over priced. If they can't handle the business in a timely manner that should let you know upfront. I would have taken it somewhere else.

Northglenn co. Work my cars over 10 years period lc500// 430ls// Ford ranger all was quality work// CALIBER COLLISION THANK YOU AGAIN

Jonathan Farley did a really good job on my car. Thank you :)

Good evening Calliber Collision – My name is Mrs. Bell and you have had my 2016 Suburban for almost a month now as of 2/4/23. When I came to you I thought I was doing my car a favor, bringing it to reputable company who I had dealt with in the past and whom I knew would take care of my car in a timely manner. You guys took me in without an appointment and I felt oh so very grateful. That has turned into a nightmare, I feel I should have went somewhere else where Geico directed me to. Not one person has called me to update me about my vehicle, not one. I have called 3 times, myself, to get updates, as to the status of my car. You have in your notes that I was sent a text message on 2/13/23 that you were waiting on parts and my vehicle should be ready by 3/1, I never received said text message. When I called today and inquired if my vehicle would be ready by tomorrow I was now told my vehicle won’t be ready until mid March, maybe. Have y’all lost your damn minds! My insurance only covers my rental for 1 month so mid March pushes me almost 15 days past my rental date. Had one service advisor even bothered to call me and give me this update, nope, not at all. Not a freaking word from your company as I’ve had to call every single time. Today just pushed me over the edge with the incompetence I feel I am getting from your company. A phone call would have been decent in these last 30 days you have had my vehicle, but I have received nothing. You claim you sent a text message which I never received. I feel as if my vehicle is being held hostage by your company right now and I am pissed off and have every right to be. Communication is the forefront of any relationship, especially a customer service relationship. I just want my vehicle back. Someone could have let me know there was an issue with parts, but I have had nothing but silence from your company unless I call for an update. Today’s message was my last straw. I know there is nothing I can do but wait, but you guys have been completely unprofessional in how you have handled my transaction with you. Again, I thought you were saving me by taking my vehicle without an appointment and it has turned into an utter nightmare. Sincerely, Mrs. Bell. Wellington, FL location

Don’t do business with them! They are liars and won’t stand behind their work. Went to Brighton Collision for years and followed the manager to his new job. They ended up doing more damage to my truck than what the accident did.