Diane Ostrowski B.
Atrocious communication, questionable practices.
Took car into Caliber Collision in Springdale, AR with a $756.15 estimate from our insurance adjuster. There was slight damage to the 2 doors on the passenger side. Later that week we get a call saying they will know more about what the cost will be after they take off the bumpers to assess the damage. I asked WHY? There was no damage on any bumper. They called later that day to tell us, by the way, your car was damaged in the hail storm 2 days earlier, sitting in their parking lot -- an act of God of course. So the next week, at the end of the week, I get a call saying the car should be ready that day. I call about 4pm after not hearing again -- and am told there is a problem because their repairs are $4175.35 -- a 550% INCREASE over the insurance adjuster's amount! REALLY?? And they are just now telling me there is a discrepancy? AFTER they do the work? Well, the next bill I see is for $3542.01. An hour later it is for $3848.21. And today when we FINALLY get our car back the bill is $3764.78. Something is NOT right...... I DO NOT recommend this company.

