Caliber CollisionReviews of calibercollision.com

CALIBER DOES NOT HAVE EMPLOYEES WITH PROFESSIONALISM, NOR INTEGRITY. THEY ARE LYING ABOUT THE FACTS AND DO NOT WANT TO REPAIR INSURANCE CLAIM. FIRST THING THEY ASKED ME WAS IF I WAS PAYING OR IT WILL BE PAID THROUGH INSURANCE. AT ONE LOCATION, ONE REPRESENTATIVE WAS WEARING A TIGHT SHOWING UNDERWEAR AND BULGING MUSCLES. IT WAS SO UGLY. AND SHOWED UP 30 MINUTES LATE WHEN THERE WAS NO ONE IN THE OFFICE. ON TOP OF THAT I CALLED HER TO MAKE SURE MY APPOINTMENT WOULD BE HANDLED IN A TIMELY MANNER THE DAY BEFORE, AND SHE CONFIRMED. WHEN I TOLD HER SHE WAS NOT PROFESSIONAL FOR MAKING ME WAIT WITHOUT ANY REASON, SHE TOLD ME THAT SHE WAS PREGNANT AND SAID, "I REFUSE TO SERVICE YOU." WHAT A WEIRD EXPERIENCE!!! AND CALIBER AT SAN RAMON LOCATION, PEOPLE LIED TO ME THAT MY INSURANCE COMPANY REFUSED TO ALLOW THEM TO DO THE REPAIR. THAT WAS A LIE!!!. THIS CALIBER CORPORATION IS ENCOURGING THEIR OWN EMPLOYEES TO LIE AND PROMOTE DISHONESTY. DO NOT EVER DEAL WITH PEOPLE WITHOUT INTEGRITY, HONESTY AND PROFESSIOALISM. WHAT OTHER LIES THEY WILL ABOUT THE REPAIR OF YOUR VEHICLE.

Attempted to make an appointment to get my vehicle repaired but, Josh asked me what insurance company was providing the claim and when I told him that it was Mercury Insurance he said we don’t deal with them. He said we have enough with insurance companies we deal with let alone dealing with OUTSIDERS. WAIT, WHAT???…….

I love this place to bring my damaged automobile to be fixed. Lee Bock is my guy. I have had two cars brought there on two occasions each. The work was excellent. Lee always kept me informed as to how the car was coming along and when the work was finished, it looked great. I was treated as if I were special. When I received my car it was clean and was in complete working order. Hope I never have to bring another damaged car back, but if I ever damage this car or another one, this is the place I am coming to, it is top of the line for me.

I went to the Caliber office on Iredell for an estimate. The decorative molding around my wheel had been scrapped off. Previously, I'd gotten a bid for $200 to fix this. The mechanic looked at my new part, tested the paint on the car, and re-attached the part in 5 minutes. NO Charge! Very nice interaction and car looks great now. Appreciate their kindness and skill. I'd definitely go back again if I have another auto body issue. Thanks!

Work was done in a timely manner. Marcus was great and kept me informed during the entire process.

Do not believe the positive reviews. My car was scheduled to be completed on 03/20/2023 but somehow it was completed 14 days ahead of schedule. Calibers definition of (COMPLETE) includes missing parts, parts on order, parts you have to locate and install yourself (after market parts) and parts that you have to take your car to and have another shop install them. Their customer service is great when you first bring your car in but customer service ends when they get their insurance payment. I've tried calling and leaving text messages but after the first two "we'll call you back" it's over. What makes this situation even worse is that the person that rear ended me at a stop light already has a new car.

We were very impressed with the service Caliber gave us. The receptionist was very professional and Marcus Bosley was on top of our situation. We were informed every step of the repair and Caliber even returned out car to us early. It was not a big repair but we were glad to be kept up to date with the different stages of the repair. We will bring our car back to Caliber and hopefully that will not be too soon again. This was our second repair in one year!

Following a wreck my insurance company recommended them. They have had my car for 5 months and I ggot another extension today. They may do good work I may never know. If you don't need your car then use them if you do, DONT!