Caliber CollisionReviews of calibercollision.com

I brought my 2021 Jeep to Caliber Collision after having my first at-fault collision after over 50 years of driving! I hydroplaned into the back of another vehicle that was stopped at a light. I hit her lightly with no airbag deployment or major damage. My front end had damage that mostly couldn't be seen besides what was obvious. I met Glen, a manager at Caliber, and we discussed my Jeep. He showed me that most of the damage was behind the broken grill and would not be visible until it all was opened up. I said fine, and then went to Enterprise to get a rental. The next afternoon, Glen called me and told me all about what had to be done to repair my Jeep. I didn't understand some of it, so he took his time and explained it to me. He told me what parts had to be ordered and approximately how long the job would take. He was very knowledgeable and I felt comfortable they would take care of my Jeep. During the course of the repair, Glen called me 3 or 4 times, giving me updates on the progress of the repair. It was going faster than I thought it would and I was VERY pleased with the updates. Less than a full week, it was ready! The front end looks like it just came out of the showroom!!! WOW!!! They EVEN straightened out my license plate! I was VERY pleased with Caliber Collision, Glen, and the personnel that worked on my Jeep. It shows that they care AND know what they are doing when their product comes out as SHOWROOM QUALITY!!! THANK YOU, Glen, and the rest of the Caliber Collision Crew!!!

I’m a single mother who is very apprehensive about trusting body shops. Actually—my uncle owns a shop nearby where my family normally goes. However, the Caliber Collision on Delsea Drive in Glassboro, NJ is consistently efficient, professional, kind, and trustworthy—feels more like family than my own extended one. My vehicles typically go in and come out without a trace of damage and no supplements needed. This location will always receive my business! Thanks again, Kennedy, Chris, Nicki, “The Manager”, and the crew! Be blessed and well!

I had my 2020 Mazda, CX 30 done at the 2033 South Wadsworth Blvd. They did an awesome job. They went beyond keeping me in the loop Mike Martindale estimator, the GM Wayne Knox Krista & Justina I met all the body guys Mike Bomer Jasper they did an awesome job. They treated my car with kit gloves, I recommend caliber collision to anybody. Thank you so much for taking care of my car. It really meant a lot to me. They also got it re-calibrated to get it back to factory specs Dan the detail guy didn an awesome job. He cleaned my car as good as new from the day I bought it I’m just really happy with the job they did replaced all the parts with OEM parts. What was important to me was important to them and that’s what business is all about. Thank you so much.!!!!!! and I cannot forget Jesse the painter did an awesome awesome paint job. I recommend Caliber Collision, because they did their jobs very professionally and on time and also, it was so easy I left my rental car there, and they got it returned for me. It was so easy again, thank you so much!!!!!

Unfortunately, I have to give the Caliber Collison on Gunn Highway 1 star. While the cosmetic work done on my car was good the fact that I had approximately $100 worth of change and miscellaneous items stolen from inside my car during the 3 weeks it was there makes this a place I will never return to. I strongly encourage anyone that reads this to either avoid this place or at the very least remove all items from within your car. And before the “Response from owner” is posted. Don’t bother. Don’t bother to apologize for the inconvenience or ask me to email or call with my concerns. It’s trite. The fact is I did report this and nothing was done. A manager offered to buy my a tank of gas next time I’m around the shop. So, I’m supposed to come back with my hat in my hand and ask for scraps kind sir? No thanks. While this would be something one could possibly except out of a shop in Drew Park, I wasn’t expecting it from this place. For that I take full responsibility and as far as I’m concerned that was the cost of the lesson to never do business with you again. It is a person's responsibilty to inform the community when something like this happens. Caveat Emptor (Buyer Beware)

Yesterday I drove to Caliber in Southport, NC to obtain an estimate. I was told to make an appointment by the young twit I followed in whom was carrying a tray of coffees. Said they were short handed….really? If this is indicative of customer service DO NOT GO HERE.

My experience with Caliber Collision, Mr Cory D. has done a great job in keeping me informed about my vehicle at the location of Mt Zion. His experience with your company has shown me how professional he is in keeping the client updated every step of the way. We need more professional people like him in the the world he leave you worried free an your vehicle is in good hands.

Did a GREAT job on my Truck and customer service was OUTSTANDING….girls on front desk were so good….managers were extremely helpful….In Coeur d ‘Alene, Idaho….Rob Schultz

May 3rd. 2023 dropped car off told us it would be a week. Went to pick up car on May 11th. 2023. They said car was done. Took car home and seen that the bumper was not put on properly and the taillight was excused, and it looked worst then before we got into the accident. Also, the paint did not match the rest of the car. The car is grey, and the bumper is green, gray. Took the car back. They said they would fix it. Called to see the status of the car. Brian the manager told me they had a problem and got some kind of glue on the right rear quarter panel, and they have to paint it also due to their mistake. They called said to pick up the car on May 19th. 2023. We inspected the car before taking it and once again the paint did not match. The bumper was still not the right color. We also noticed that the interior trim panel was all scratched up. Confronted Brian the manager and he said he would look into it. He got back to me and said the interior panel would cost $350.00 and he said he would speak to his employee about the scratches, and they said they never touched it. But in order to paint the right rear panel they damaged they had to take the window out. In order to get the window out you have to take the interior panel off to get to the window out. Manager said it's a hard paint to match and that all car bumpers are different colors than the car itself. I knew this was not correct. We left the car again for the fourth time. He said he would blend it so it would match. We picked the car up on May 31st. 2023. Brain the manager said car good to go, we had to bring the car back again on June 5th., 2023 letting them know that there was overspray on the whole entire car. Brian the manager said he would take care of it. Picked the car up on June 6th. 2023. on June 8th. 2023 when the sun came out, we could see that the paint does still not match and that there is still a lot of overspray on the car. When they took the overspray off, they used buffer, and in the sunlight, we could see the car looked like a swirling ice cream cone. We did not take it back to them again, for that would have been the fifth time. Called the adjuster at AAA, they spoke to him, and he said there was nothing else he could do. Adjuster sent us to another shop, and they took care of this for us, matching the paint color and replacing the inner panel that Caliber scratched up. I would not recommend this shop to anyone. A simple bumper replacement and taillight replacement turned into a nightmare. A three-day repair turned into over a month-long nightmare.