Caliber CollisionReviews of calibercollision.com

We have had my husbands truck at your Lake Jackson Texas location. We have been lied to over and over. They have had his truck for nearly 2 months. It has been excuse after excuse. They lied to us on more than one occasion. Our rental ran out a month in so we had to pay out of pocket over $200. We just couldn't afford it anymore so we are down to one car. My husband works out if town so he is here one week and gone one week so when he goes out of town he has to take my car leaving me without an automobile for the week. I have a full time job as well so this is such an inconvenience. Every week it's one excuse after another. We were supposed to have gotten his truck back this past Friday 9/29/23 but once again we were put off. We were told we would get it Saturday but they weren't even open. I have talked to my insurance (Progressive) about this and they have our complaints on file. I do not like to be lied to, I feel this entire business has been so unprofessional that it's unreal. We understand things happen but my goodness, enough is enough. I will be contacting the better business bureau as well. This has been a total nightmare.

It’s been months and if I don’t contact them they don’t contact me. What’s it been six months to finish my vehicle. Now the new head light they put in at the Vineland Nj store is only turning on when you start the car but dosent turn on at night. Acura ILX was left with glass inside has been promised several times made me come out of pocket for additional rental car fees. Just a Shame.

Leo the manager is a fan of lying & defrauding elderly customers. Pls contact us for the police report. Pls save your money from these people if you value it.

Every employee I interacted with was very polite and helpful. The front office ladies were very kind and concerned about me, I am 72 years old. I forgot and left my remote for our gate in my car. I called back and told them what I had done and told them I would come get it the next day. When I got there the next day, the lady said she would call someone from the back to come and get me to go to my car. The young man who came kindly offered to go get the remote for me so I would not have to walk so far. I was contacted several times by the Shop manager to bring me up to date on the repair work. They had trouble getting a part and it did take longer than I had hoped. I called and told the Shop Manager I was renting a car and it was so expensive and I live on Social Security and cannot afford to rent the car much longer. He said he understood and would see that my car was worked on sooner. I really appreciated his understanding. Everyone at the Gulfport store was so nice. I would recommend Caliber Collision to any one who needs efficient service and all done with a smile. by the way, the work on my car was excellent and my car really looked brand new.

Ronnie was wonderful with whom to work - always kept us informed of the progress along the way. He is very personable and an asset to the Costa Mesa office. Our car has been restored beautifully and we would not to hesitate using them again.

Caliber Collision company has nothing but very polite people from the receptionist to Tim explaining every detail and looking into things that the Ford company wouldn't do for me! and a special thing to Ricky for helping me get my driver's license out of the car visor which swallowed it! Thank you thank you thank you!! Going to recommend this company 100%

Just got my Toyota Highland back after back-to-back fender benders on my part. I was concerned about costs since I didn't submit insurance claims. These guys did a fantastic job on my car and were very reasonably priced for the amount of work that needed to be done. We have used them before and will use them again if needed. I highly recommend them!

At the recommendation of Geico I took my vehicle to Caliber Collision 8/22 for a post accident collision estimate. I’m inclined to disclose an interaction/conversation I had with one of the employees that was extremely offensive and combative (John in Sarasota off Cattleman Rd. The entire experience is extremely disappointing. The Calibur repair process was explained to me… free estimates, step-by-step communication & on-time delivery. Unfortunately, my experience was the polar opposite! 8/22 dropped off Jeep & consulted with John regarding damage and he stated I would be getting a lot of text messages from them updating me througout the entire process. I have explained that the following day I was supposed to move to Tennessee so it’s very important to know an ETA as soon as they know, etc. As it’s possible, I would have to stay elsewhere while my vehicle is being fixed. Also explained if there was time constraints back ordered parts, etc. the sooner I need that information the better as I may need to bring it elsewhere. He assured me I would know for sure in 24 hours & that usually it takes a couple of weeks. 8/23 @4:30 had not heard from Caliber collision, so I called asking if John was available to update. The gentleman looked in the computer and said “don’t quote me on this, but it looks like some of your parts aren’t available until 9/15”. Then placed me on hold while he retrieved John I was on hold for 3-4 minutes and then the call dropped. I called back. A lady answered told me John was unavailable and that he would call me back. I never received a call. 8/22 @5pm I still have not heard anything from caliber no paperwork, no information whatsoever not even a requisition number. I called and asked for John . John gets on the phone and immediately starts yelling at me…” I told you you’re going to have to give me some time this is going to take a lot of work. There’s a lot of damage and you need to understand this and you need to be patient. I said, whoa, whoa hang on a minute, and he continued yelling over me and would not let me interject. He said you are not letting me finish I’m trying to tell you something and you are going to have to be patient and as I already= told you I’m not the one who wrecked his car and this car has so much damage. It needs a lot more than a bumper and possibly rails. Anyway, he continues to go on and finally I said excuse me, what are you talking about? We have not talked about anything. I have no idea what you’re e talking about. He says oh, really, you don’t remember our conversion from this morning. We had a conversation and I explained every bit of This to you and hear you are calling back” he continues. Again I tried to tell him but he was so angry. I finally raised my voice saying “we have not spoken” and I have no idea what you’re talking about. Then pauses and asks me what my phone number was, I told him & he replied “oh I guess you’re not the one I’ve sending texts to & spoke with this morning, somebody put entered the wrong phone number. He chuckles and says well I need to figure out who I was texting and talking to then chuckles again and continues to say well I’ll update your phone number. Then he proceeds to say there is a lot of damage to the vehicle and waiting on the rails machine to check the damage of the railing system. He acted like nothing had happened & wasn’t screaming at me a few seconds prior. He said I need to find out who put the wrong information in and whom I’ve been speaking to. I said well can you tell me what information you had and told someone else? He said parts are on back ordered and probably be done in three weeks. I reiterated my situation and said that it was crucial to know as soon as he had the information because I may need to send it somewhere else. He said he understood, and assured me once again, I would hear from him the next day as the machine should be there to complete. The estimate & should know the exact date, Friday 8/23. That said, I got off the phone in tears. I’m paying out of pocket for a rental car from the on site enterprise. It’s appalling, inhumane and this stressful situation now magnified tenfold. How am I to trust this company, when I am in tears from the beginning? That said 3 days pass with no communication whatsoever until receiving a text 11/26. 11/26 text “good afternoon, the estimate is 98% complete, we are at $11,456.00, i have sent this to geico for review as it is close to the total loss threshold, i will reach out as soon as i have an answer john with caliber” 8/31/23 I have not heard anything else at this point