CaitlynminimalistReviews of caitlynminimalist.com

I placed an order on Dec 12, 2025 and have still not received the item as of Jan 3, 2026. I realize it was an item with custom names and the holiday season is busier than usual. However, a shipping label was created on the 24th of December and tracking has not moved since. This is unacceptable.

Ordered a ring on Dec 3 it was shipped out on Dec 11 but there was no other shipping information for this item I have contacted the company many times looking for updates they finally told me they would ship a new one once I confirmed that what I wanted so I did confirm on Dec 31 and the item still had not shipped they told me they are waiting for me to confirm which I already did I will never order from this company again

As many others have stated, I have the same issue with shipping. I placed my order on 12/6 for gifts for my daughters for Christmas. Shipping time frame said 6-9 business days, sounds like plenty of time. After that timeline passed I emailed to inquire (12/17) and magically a label was created and an email sent saying my items were on the way that same day. Today is 1/2/26 and my items have still not shipped. Label created, package never shipped, still in Irvine CA…all I can get as a response are AI generated generic responses. Horrible company, horrible customer service, I feel like I got scammed.

I cannot explain how much this company will SPAM you with emails FROM MULTIPLE EMAILS no matter how many times you unsubscribe. They will sent them from "Editors at CM", "CM", and other iterations of the company name to get around the user having unsubscribed from their other emails... Unreal.

Never purchase from this company. I ordered necklace for a family on dec 17 thinking it would arrive by Christmas because I paid for 2 day shipping. Come to find out it was a special order (their website did not advise this)and it would take 10 business days because its custom made. Today is dec 31st it’s 10 business days and it has not been shipped. I spoke to customer service and it had been excuse after excuse. They even told me it today it takes 10 business days and again today Is 10 business days. There is no professionalism and it’s ghetto service

Do not buy from this company. They are not honest about shipping times. I ordered and paid on Dec. 10th and still have received nothing. Now their email bot tells me my order doesn’t exist (even though the $ already came out of my account). The order “shipped” on the 23rd but has been sitting in same place since then and the mailing service says they never received it. I emailed CM to cancel the order and they are “unable to cancel.” Seriously ridiculous.

Ordered tennis bracelets and a custom Toi et Moi Birthstone Necklace on December 9, 2025, expecting FedEx 2-day shipping, but faced major issues with products, delays, and service that ruined Christmas gifts. Custom item still not received more than 10 days after completion. ​ Product Problems Tennis bracelets advertised as "White Gold with Diamonds" arrived without real diamonds, nowhere on the site is this clarified as cubic zirconia or similar. The emerald baguette needs gem testing, and the custom necklace (Emerald/Zircon and Pear/Alexandrite stones) remains unshipped as of December 29. ​ Shipping Failures Ready-to-ship items should have left next business day (Dec 10) but shipped December 12 via unadvertised USPS standard, not my paid FedEx. No disclosure of split shipments; custom item label created ~Dec 19 but still unshipped after 10+ days, with zero proactive holiday delay alerts. ​ Poor Communication Customer service gave confusing, inconsistent replies (AI bot vs. humans), offered cancellation before issues surfaced, but no real action despite my repeated contacts. Updates only came after my prompts, no resolution until escalation. Suggestions. Website needs to be upfront about product quality/gemstones, shipping policy needs to be split before order completed (half coming USPS, half coming FedEx), they need to stick to their advertised shipping schedule. Customer service is friendly, but wasn't listening, kept proving my own point to me and then saying it was not their fault. Update: Company contacted here as seen below. Since I had already contacted them about the myriad of issues before this review and they did nothing, the result is the same. I would take your money elsewhere. Third Update: The final item arrived, it is also fake. Summary, ordered December 9th, supposed to take 6-10 days to produce then Fed Ex 2 day. According to their records, they completed it on December 19th, but waited 5 days to ship it. Fed Ex didn't receive the item until the 24th of December and then I received it on January 2nd. I can't hold the vendor accountable for the Fed Ex delay, but I would run from this company. Fake jewelry, long timelines, friendly but useless customer service.

Placed an order which never shipped out and noone bothered to help. Absolutely a waste of money and time because it is a scam! Do not buy!