CaitlynminimalistReviews of caitlynminimalist.com

Shipped to the wrong address despite customer service confirming the updated address

The products shipped super fast. I had an issue with my order and it was resolved so quick, couldn’t have been happier. Products are exactly what was shown.

I have purchased many pieces from Caitlyn minimalist. Since I have purchased many different items, there are a few that I have not worn since I purchased them some time ago. I went to wear a pair of earrings for the first time recently and found that one of them would not clasp shut, which makes it defective and unwearable. I reached out to the company requesting that they send 1 earring to replace the defective one. They insist that the purchase was outside their window of time to do anything, and refused to help other than give a discount so I'll buy more of their products. They absolutely did not care that this was the first time I tried to wear the product. Their "policy" is very balck and white. I will not be purchasing anything else from this company. I told them so. I have been a repeat customer and they don't care. Due to poor customer service, I do not recommend them. Beware Update: They stood their ground that they WERE NOT going to replace the defective earring even after I said that they would be loosing a repeat customer, and that I would be leaving a review. They did not care. Now that I left the review they said they woul give a replacement. I rejected it. I should not have had to try soooo hard to get the reasonable result I originally requested. At this point, no thank you ( I had several back and forth communications to try to resolve this, even sending a video to show the problem with the piece. I wasted a lot of time on it before they rejected my request)

Great customer service! Very speedy and helped with a replacement right away.

i got this order very quickly. the 2 rings are dainty and fit well. i will definitely check the website for new items. the emails i've gotten have let me know when it shipped and which carrier was delivering it. the colors of the stones in my ring looks great.

the crafting is absolutely gorgeous! and custom service is so nice! i’m so very happy with it i’m only sorry i’m european and it takes a while for the package to get here (but comprehensible)

Took forever to receive! Return policy is a joke. They want $6.00 to return item then will only give store credit. Holding my money hostage over a bad product. Do not buy from this company. Buy locally!

Extremely unsatisfied and out of $32.54! Purchased an item that didn't fit, returned immediately as requested. They do not refund your money. I went to this website specifically for one item. They retain the money and require you to purchase something else. I think this is very unfriendly, unprofessional, not consumer focused and completely unyielding.