CaitlynminimalistReviews of caitlynminimalist.com

I had purchased a ring, and a week later, it broke. I contacted customer service, and they immediately sent me a new one. Thank you for everything. I love my ring.

I have ordered multiple pieces of jewelry from this company. The quality varies GREATLY depending on whether or not the item has crystal embellishments. One of the jade crystals on a pair of Huggies I bought fell out in less than a week. Same thing with a pair of moonstone huggies. However, the pieces I own that are plain silver with with no crystal embellishments are great. I’ve been wearing my silver ankle bracelet for 6+ months straight, and it’s held up great with no visible tarnishing whatsoever. If I ever decide to order again, I will only be purchasing plain silver items. It’s also worthy of note that their website does not allow customers to post reviews. This is INCREDIBLY deceptive, as I did not realize just how poor the experience was among customers until today, when I searched them up on Trustpilot. BEWARE!!!

Horrible experience. Ordered and 18 days later it still hasnt shipped. HORRIBLE COMPANY - very late to reply with emails. Its like their in lala land. I think this happens so often its not a big deal for their Customer Service.

The necklace I received was very cheap looking brassy gold and a very very small pendant. They charge a $6 restocking fee for returns and will only apply store credit. They said they generally don't allow returns for things where the customer does not like them. Um okay? It looks cheap and terrible. Now, I am forced to have store credit, and the item refunded to be does not even cover one item so I have to spend more while they keep their original $$. Will never shop here again, advised you not too!

Love my ring. It fits so well.

Order #827147 — Extremely Disappointed I ordered the Multiple Name Tennis Bracelet (Sterling Silver, 7”, 4 names) on December 12th as a Christmas gift. It didn’t arrive until January 5th, completely missing the holiday. When I finally gave it to my daughter, the bracelet broke within the first three hours of wearing it. I contacted Caitlyn Minimalist immediately, and they told me they would replace it. The replacement never came. Later, I found an email asking me to confirm that I wanted a new bracelet. I replied, and about two weeks after that, they said they would begin the remake. Then I received another email saying they were no longer making this bracelet because it’s faulty, so they couldn’t replace it—and instead they were giving me store credit, which I do NOT want. This has been incredibly frustrating. Beware—do not order from this company. They miss deadlines, make promises they don’t keep, and then refuse to refund your money. I wish I had known before ordering. Tracie

I paid for gold and diamond. I received cheap quality.

ordered 2 necklaces Intending to give them as Christmas gifts on 11/23/25, One of them was a custom piece and I wasn't aware because this was the first time I purchased from them that I had to reply in an email about which stone I wanted, And I understand that was my fault because it took me about a week to reply, But once I did reply an " AI assistant" Was the one Responding to my email, And stated that it had received the information after I replied so I trusted that they had received my information. But it wasn't until January 2nd, I received an email stating they never received the information. Obviously annoyed but I confirmed my information again. This time it was a Human assistant that responded to me, But Despite that I'm pretty sure they never started production, and likely wouldn't have if it wasn't for The fact I constantly emailed asking for updates, Because after confirming My information they stated it would take six to nine days to ship after production, But over a week and a half later I ask for an update And they reply it's still in production And that they will send the shipping info once it's complete, Even giving me an estimate that it would be shipped out on the January 23rd, But by January 24th I've still yet to receive any information. so I email about it again and despite the fact they claim they sent it out already I don't receive any shipping info Until much later in the day. And when I finally did receive my order only one of them was inside, the custom order that I questioned about initially, But the second necklace that wasn't a custom piece I ordered along with it Wasn't in the package, And after email being them again they confirmed it was their fault and they supposed messed up my order and that's why it wasn't sent with the other piece, And said they would ship it out as soon as possible, Another 11 days pass It's now February, And now they're claiming the order is fulfilled on their end " But would be happy to remake it asap". All in all it's been almost three months Took almost two months to receive the first necklace and I've still yet to receive my 2nd