CaitlynminimalistReviews of caitlynminimalist.com

Shipped to the wrong address despite customer service confirming the updated address

I have purchased many pieces from Caitlyn minimalist. Since I have purchased many different items, there are a few that I have not worn since I purchased them some time ago. I went to wear a pair of earrings for the first time recently and found that one of them would not clasp shut, which makes it defective and unwearable. I reached out to the company requesting that they send 1 earring to replace the defective one. They insist that the purchase was outside their window of time to do anything, and refused to help other than give a discount so I'll buy more of their products. They absolutely did not care that this was the first time I tried to wear the product. Their "policy" is very balck and white. I will not be purchasing anything else from this company. I told them so. I have been a repeat customer and they don't care. Due to poor customer service, I do not recommend them. Beware Update: They stood their ground that they WERE NOT going to replace the defective earring even after I said that they would be loosing a repeat customer, and that I would be leaving a review. They did not care. Now that I left the review they said they woul give a replacement. I rejected it. I should not have had to try soooo hard to get the reasonable result I originally requested. At this point, no thank you ( I had several back and forth communications to try to resolve this, even sending a video to show the problem with the piece. I wasted a lot of time on it before they rejected my request)

Took forever to receive! Return policy is a joke. They want $6.00 to return item then will only give store credit. Holding my money hostage over a bad product. Do not buy from this company. Buy locally!

Extremely unsatisfied and out of $32.54! Purchased an item that didn't fit, returned immediately as requested. They do not refund your money. I went to this website specifically for one item. They retain the money and require you to purchase something else. I think this is very unfriendly, unprofessional, not consumer focused and completely unyielding.

This company is a scam. Like many other reviews, the main issue is shipping. I placed an order on April 27th for two bracelets for Mother’s Day gifts. After I placed the order is when I saw the 10-12 business day shipping date, which would be cutting it close but should get here in time. Well I was very wrong, and they did not arrive in time. I reached out to cancel my order since I had to get replacement gifts but was told orders can only be canceled 12 hours after the order is placed. To top it off I saw that for returns they only offer store credit, so even when you do get the package in the mail finally… I won’t even be able to return it. If you want your gifts to arrive in time for Christmas it’s best to start ordering now and they might get here in time. This business is a joke and will be reporting it to BBB. In the meantime I’m going to tell everyone I know NOT to order anything from here.

Poor quality and returns process is horrible. Please do not waste your money or time with this company.

Got a ring and the emerald popped out. Maybe it’s a fluke? They send me a new one. I look down today and guess what happened again? The emerald came loose and is gone! This time it lasted a couple of days instead of a couple of weeks.

Horrible experience. Ordered and 18 days later it still hasnt shipped. HORRIBLE COMPANY - very late to reply with emails. Its like their in lala land. I think this happens so often its not a big deal for their Customer Service.