I ordered a bracket for my daughter for Christmas on November 28th, website never said it would take over a month to be delivered. It will arrive in December 29th. I will never order from this place again! It’s not worth it!
Response from CaitlynminimalistDec 30, 2025
This is not the experience we want any customer to have, and we appreciate you bringing this to our attention. If you’re open to it, we’d really like the opportunity to make things right—please feel free to reach out to our care team and we'd be happy to help
QD
Queen D.
I had an extremely disappointing…
I had an extremely disappointing experience with this company and would strongly caution anyone considering ordering from them — especially for a time-sensitive gift.
I placed an order weeks in advance and received ZERO communication from the company. No order updates, no production updates, and no tracking information whatsoever. I had to reach out myself just to find out what was going on.
When I contacted them last week, I was told my order would take 5–6 business days. Then, the day before Christmas Eve, I suddenly received an email saying the timeline was actually 10–12 business days. Changing the timeline at the last minute — after weeks of silence — is completely unacceptable.
To make matters worse:
• There is NO information anywhere on their website about a Christmas cutoff date
• There is NO notice at checkout warning customers that orders placed after a certain date won’t arrive before Christmas
• After over two weeks, I can still see that only a packing slip has been created
Had I been properly informed or updated at any point, I would have ordered elsewhere. Instead, I was left without a gift and without answers.
I’ve since seen many other customers online reporting the exact same issues: no communication, extended timelines, and orders not moving. This feels incredibly misleading and unprofessional.
At this point, I have requested a full refund and am still waiting for proper resolution.
Buyers beware. This is not how a legitimate business should operate, especially during the holidays.
Until I get my refund, my reviews will continue to be posted
Response from CaitlynminimalistDec 23, 2025
We’re truly sorry to hear how disappointing this experience has been, especially given that this was for a time-sensitive and meaningful gift. We completely understand how frustrating it is to feel left without clear updates or answers, and we regret that this situation caused you additional stress during the holidays.
The processing timeline for custom items was provided on the product listing and our shipping page at the time of purchase. Due to an exceptionally high volume of orders this season, our workshop has been working diligently to handcraft each piece, and timelines did shift beyond our typical range.
Shipping labels may be created in advance as part of our fulfillment process, and carrier scans can take longer to appear during peak holiday periods. That said, we understand how confusing and discouraging this can look from a customer’s perspective, especially without clear updates.
We take feedback like this seriously and are actively reviewing how we communicate timelines and holiday cutoffs to make expectations clearer moving forward. We are not a scam, and we do strive to resolve concerns directly and fairly with our customers.
If you are still awaiting resolution regarding your refund, we encourage you to continue working directly with our support team so we can review your order details and assist appropriately. We truly regret that this experience did not meet expectations and appreciate you taking the time to share your concerns.
SW
Samantha W.
Stellar experience
Every part of my experience was stellar. Love them. Will be shopping with them so much more.
Response from CaitlynminimalistDec 23, 2025
Thank you so much for this incredibly kind feedback! We’re truly grateful for your support and so happy to hear your experience was stellar. It means the world to our team, and we can’t wait to create more pieces for you soon 🤍
NP
Nathalie P.
Caitlyn Minimalist is a superb company
Caitlyn Minimalist is a superb company! Love all of their jewelry pieces! Both pieces I ordered arrived quickly!!
Response from CaitlynminimalistDec 23, 2025
Thank you so much for the kind words! We’re thrilled to hear you love your jewelry and that everything arrived quickly for you. It truly means a lot to us that you took the time to share your experience. We appreciate your support and can’t wait to create more pieces for you in the future 🤍
JB
Jeanne B.
Not the best experience, but all well in the end
I ordered a necklace for my granddaughter on 12/2. Ten days later, I contacted the company as there was no update on my order. I was told that it was custom made (which took longer). that it had not yet been made, but that it would be complete in time to ship by 12/15. I asked to cancel it as I was concerned it would not arrive in time for Christmas. The agent assured me that it would arrive in time as I had ordered well within the Christmas delivery window. On 12/19, I contacted them again as my order had still not shipped. They then told me that my order would not likely arrive by Christmas. The tracking indicated it would not arrive until 12/29. I told them to cancel the order as I had tried to cancel before and they talked me out of it telling me it would arrive on time. They said they would consider taking action after I received the order (whenever that might be), but I would have to pay to return the order to them and then they would consider a refund once they received it. Return shipping would cost me almost as much as the necklace.
Well, after all my complaining, they apparently expedited the shipment and the necklace did arrive on Christmas Eve. I appreciate them going to the trouble as it meant very much to my granddaughter and I had relied on their assurance it would get here in time for Christmas. I just wish they had been clear about this at the outset. Nonetheless, all’s well that ends well.
Response from CaitlynminimalistDec 23, 2025
We’re truly sorry to hear how upsetting this experience has been!
Custom pieces do require production time, and during the holiday season our timelines were unfortunately impacted more than expected. That said, we sincerely regret that the communication you received made it feel like delivery was guaranteed when it ultimately could not be. We understand why that led you to feel misled, and we are very sorry for that disappointment.
Our policy around custom orders is in place because these pieces are made specifically to order and begin production quickly. However, we recognize that in situations like this, the process can feel unfair, especially when timing is critical. Your feedback about cancellation timing, reassurance given, and return costs is important, and we appreciate you sharing it!
If you’re open to it, please reach out to us directly at [email protected]
with your order number so we can assist further!
JA
Jamie
Took 20 days to ship - dishonest
I ordered 4 items on Nov 30th. The package was ready to ship on Dec 10th and a FedEx Shipping label was created. After a week of FedEx still not been given the package, I reached out because I needed the gift by Dec 18th. I was originally told they still have the package and I wouldn't get it on time. I requested a refund because I no longer need it because it's so late. Then they replied on Dec 18th saying USPS has the package, but when I checked the tracking they provided, FedEx did not receive the package until Dec 22nd. I can understand a mistake of a package not being processed, but as soon as I asked for a refund all of the sudden they say it shipped which it hadn't for 2 more days. This company is dishonest and I do not recommend them to anyone.
Response from CaitlynminimalistDec 23, 2025
We’re truly sorry for how frustrating and confusing this experience was. We understand why the conflicting shipping information and delays would feel upsetting, and we regret that this situation caused you stress during such a time-sensitive period.
During the holiday rush, shipping labels can sometimes be created in advance as part of our fulfillment process, and carrier handoffs and scans may not always update immediately. That said, we recognize that the mixed messaging you received did not feel clear or reassuring, and we sincerely apologize for that. Your feedback about communication is important to us.
We take concerns like this seriously and would appreciate the opportunity to review your order in detail and address any remaining issues. If you’re open to it, please reach out to us directly at [email protected]
with your order number so we can assist further.
Thank you for sharing your experience. We truly regret that this did not meet your expectations!
CO
Cord
Shop somewhere else! Even if it means paying more.
I’m having the same issue so many others have had. I thought it was a good idea to order Christmas gifts on 12/1. Oh was I wrong. When I would check the tracking for my order it said it takes 6-9 days to create the products. Fair, they are custom. Then I checked a few days later and it changed to 10 days…ok, it’s the holiday time. Then I received my tracking on 12/12. It said my package was awaiting arrival at USPS since 12/10… Now on 12/20 it says my items have shipped and will arrive to me on 12/26?!! After Christmas. Disappointing. And now I’m concerned about the quality since others have said it’s not great for the price point. I also hear they don’t give refunds. Won’t be shopping with them again.
Response from CaitlynminimalistDec 23, 2025
We’re truly sorry to hear how disappointing this experience has been, especially when you planned ahead and ordered early in the month with the holidays in mind. We completely understand how frustrating it is to see timelines change and delivery dates move past Christmas after you’ve been patiently waiting.
Custom pieces do require production time, and this holiday season brought a much higher volume of orders than anticipated, which unfortunately caused delays and slower tracking updates with carriers. That said, we recognize that the shifting timelines and lack of clear communication created confusion and stress, and we sincerely apologize for that.
We also want to clarify that we do stand behind the quality of our jewelry and take any concerns seriously. We are not opposed to helping customers when issues arise, and we encourage anyone who is unhappy with their experience to reach out to us directly so we can review their order and discuss next steps.
We truly regret that this experience did not meet your expectations and appreciate you taking the time to share your feedback. It helps us understand where we need to improve, especially around communication during peak seasons ♡
AJ
Alyssa J.
Will stop purchasing from them.
I think I just need to stop purchasing from them altogether at this point. I ordered one small silver ring with an engraving, that's it, ONE ring. I ordered it on Dec 2nd...it's now the 19th and I haven't been able to track it at all. I reached out 2 days ago asking for some sort of update...I get an automated message of course. I finally got an update saying it would be here on the 17th...it's the 19th still no ring...turns out it'll now be delivered this coming Weds, Christmas Eve. A full 22 days later, when I paid for fast shipping. What a waste of money all for one ring.
Response from CaitlynminimalistDec 23, 2025
We’re truly sorry for how frustrating this experience has been, and we completely understand why you’re upset. Waiting this long for a single, meaningful item, especially after paying for fast shipping, is incredibly disappointing.
Custom engraved pieces do require production time before shipping, and during the holiday season our timelines were unfortunately impacted more than expected. That said, we recognize that the communication around tracking and delivery did not feel clear or reassuring, and we sincerely apologize for that. We understand how upsetting it is to see delivery dates change after you’ve already been waiting so long.
We genuinely regret that this experience didn’t meet your expectations and appreciate you taking the time to share your feedback. If you’re open to it, we’d like the opportunity to review your order and help make this right where possible. Please reach out to us directly at [email protected]
with your order number so we can assist further.
Thank you for sharing your experience. Feedback like this helps us improve.
