DG
DO NOT BUY FROM THEM UNLESS YOU LIKE BEING SCAMMED
Ordered items on the 1st of December that were custom pieces. According to their production and shipping timelines I should have already had in my possession by now, 19 days later. They sent a shipping notification on the 12th. When I try to track it, shows me label was actually created on the 10th. I’ve emailed 3 times checking on it with the utmost kindness and patience in the busy holiday season and have been nothing but lied to. Stating it takes 2-3 days for tracking to update. It hasn’t even been scanned for pick up yet! It’s still sitting in label created status. I even stayed on hold with USPS to confirm once scanned for pick up it’s immediate to show it’s in receipt at least. When I emailed back again calling them out on it. I was told oh sorry for the confusion we don’t use USPS for pick up. It’s a USPS tracking # I have!!! Like what??? It’s now 7 days past supposed ship date and still no tracking updated. There is absolutely no way my order is going to arrive by Christmas at this point. It’s so disappointing considering this was not a last minute order, I’m definitely not being out of line on this. Like advertise you need to order 2 months in advance. Plus now I’m seeing all these bad reviews for the same reasons and that their jewelry quality has seriously declined. My bad for not researching ahead of time. DO NOT BUY FROM THIS COMPANY, ITS A SCAM! These were gifts for my adult daughters which was the only thing to open, something special for them. Otherwise they are just getting money. Now they don’t have anything to open besides a card with cash. For anyone reading my review and needs actual assistance, file a fraud claim with the FTC - They will be held accountable through there and I have already done this. BBB already shows them with an F rating because they don’t even respond to their complaints through there for resolution. Listen to the bad reviews on this company!!! Do not take a chance. Another person a few reviews down has almost the same complaint and timeline as myself. Look at their response to him! It’s resolves nothing!!!!
Response from CaitlynminimalistDec 23, 2025
Hi — we’re truly sorry to hear how upsetting this experience has been, especially with these being meaningful gifts. We completely understand how disappointing it is when something you planned carefully doesn’t arrive as expected, particularly during the holidays. Thank you so much for checking in, and I’m truly sorry for the disappointment this has caused. I know how important timing is, especially during the holidays, and I completely understand how stressful it can feel when things don’t go as expected. This season, we’ve been incredibly grateful for the overwhelming support and number of orders our shop has received. Because of this, our workshop has been working extra hard to carefully create each piece, and our timeline has shifted slightly. While shipping labels may be created in advance as part of our fulfillment process, carrier scans can sometimes take longer to appear during peak holiday volume. We are not a scam, and we absolutely take customer concerns seriously. We respond directly through our support channels and work to resolve issues whenever possible. We’re very sorry this experience fell short of expectations and added stress during what should have been a special time. If you’re open to it, we would appreciate the opportunity to look into your specific order and assist further. Please reach out to us at [email protected] with your order number so we can review everything in detail and work toward a resolution. Thank you for sharing your experience — feedback like this helps us improve.