Byrna Technologies Reviews | Read Customer Reviews of byrna.com

Byrna Technologies Reviews | Read Customer Reviews of byrna.com

Byrna Technologies reviews

407 approved reviews, newest moderated first

Romeo
Jun 2, 2023
Buying From A Local Dealer Is Not A Good Idea
I ordered my third(3rd) launcher from a Byrna dealer. By the time I received my order, Byrna had it on sale. Called Byrna customer service not to ask for a retroactive discount but just for that free bottle of Kinetics but was told I was not eligible since I didn't buy direct from Byrna and that if I wanted the Kinetics for free I should just buy more (at least $350). So considering that I am a first time Byrna customer and already bought two (2) LEs and an assortment of accessories straight from Byrna and then another LE from a dealer in just a span of 30 days I thought my little request would be considered. All in all not really a totally bad experience but not great either. I guess the lesson is not to buy from dealers to not miss nice deals during sales.
Response from Byrna TechnologiesJun 8, 2023
Thank you for taking the time to share this review. Byrna does offer sales occasionally on our website. You would have needed to purchase from our website during the sale period to be able to take advantage of this sale. We are not able to retroactively add a Byrna.com sale to an order that was purchased through a dealer at an earlier time. We do not force our dealers to honor our sales and dealers are able to create their own promotions that Byrna.com does not have. Thank you for your understanding.
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Jon M.
May 31, 2023
Christine Gunter was very knowledgeable…Absolutely!!
Christine Gunter was very knowledgeable and friendly. Offered to handle an addition purchase for me. I'm new to the Byrna family and look forward to continual purchases. Thanks for your assistance, Christine.
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Pablo M.
May 31, 2023
Friendly and supportive service
Friendly and supportive service. I highly recommend these products as a first line defense system and non-lethal weapons. The products are well made and user friendly.
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DonnaT
May 27, 2023
Love my Mother's Day Byrna.
Love my Mother's Day Byrna. Wonderful feeling having a non lethal form of protection.
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Barry C.
May 26, 2023
Christine was a joy to have as a…
Christine was a joy to have as a customer service representative. She is of the same quality as your exceptional products. Well done Byrna
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Richard M.
May 25, 2023
She was so helpful I found out a lot…
She was so helpful I found out a lot about My SD Pistol. I did not know about the 24 hr period once used. It sure helped Me with My problem. Thank U for the help today.
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Zachary D.
May 25, 2023
I contacted customer support about an…
I contacted customer support about an issue was having with NY trigger sticking. With a very quick response they told me that my Co2 Cartridge was to tight. I done as instructed and my launcher is now working perfect!
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James S.
May 22, 2023
Great service
Update,05/23/2023. Recieved my orange SDXL launcher this morning. Tried it this afternoon and it's impressive. Not something you want to be in front of, definitely a deterrent. They have great service when you need help with your product from them. Seriously quick response and take care of you. The products are up to the job and I love the quality. Especially their customer service!
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