Byrna TechnologiesReviews of byrna.com

4.4407 reviews
Home Improvements
100 Burtt Rd Suite 115, Andover, Massachusetts

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Byrna Technologies

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About Byrna Technologies

Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.

Byrna Technologies (byrna.com) has 407 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: byrna.com
Website: byrna.com
Category: Home Improvements
Location: Andover, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 8% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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rick

Jun 7, 2023

The gun was good till developed a leak…

The gun was good till developed a leak and they want to charge me to return to them for repair and do not need that as i do all my own work. just need 2 o-rings to repair and they will not offer the parts or the specs so I can get my own. not worth buying as its like all other rubber parts that need replaced over time. Customer service is poor and not worth the wasted time or money. DO NOT BUY!!

Response from Byrna TechnologiesJun 8, 2023

Thank you for taking the time to leave a review. I have located your launcher order from January 11th, 2020. After nearly three and a half years, the launcher is not covered under warranty but we do stand behind our products and still offer service even well past the 1 year warranty period. I do see in the email correspondence that the launcher was taken apart which we don't recommend. These launchers are very complex and the o rings and other parts can be damaged when taken apart by untrained personnel. It is also very unlikely that an untrained assembler will get the hundreds of pieces back together correctly in a manner that does not cause a safety issue. Our Customer Service team let you know that we are more than happy to have you send it in for us to service the launcher for the standard $50 service fee. This fee is simply to help cover some of the shipping cost both ways associated with the repair. We will send a label to ship it to us and we purchase the label to return the launcher after the repair is completed. We are not able to provide detailed engineering specs or drawings on the internal parts of the launcher as this is proprietary information that we can not allow our competitors access to. If you change your mind and would like to have our excellent service department get your launcher up and running again, please reach back out to our last correspondence.

About Byrna Technologies

Byrna Technologies (byrna.com) has 407 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: byrna.com
Website: byrna.com
Category: Home Improvements
Location: Andover, Massachusetts
Listed on Five Star Index: 2026