Byrna TechnologiesReviews of byrna.com

customer service

I am pleased with the quality of each product I have purchased from Bryna. Be that the launchers themselves or their many accessories. They are constantly improving on products and seem to be well considered and thought through prior to making them available for sale. Some prices seem fair, some seem a little steep. But if you're going to spend money for that extra sense of security, it would be silly not to spend a reasonable amount on a reliable and quality product. With all of that said, they are dishonest when it comes to shipping. With the amount you typically need to spend each time making a purchase, you would think they could get the product to you faster. They advertise and show on their receipt that the product is shipped by way of UPS Ground. (1-5 days, typically 2-3) However the shipment will be sent by way of UPS SurePost (2-7 days, typically 4-5). This is in and of itself not a terrible problem. But it is a problem and it is deceptive regardless. In some instances, these are ordered for protection from a wide range of things and someone could hypothetically need the launcher sooner than later due to fear of an impending attack. There's a wide range of reasons why Byrna should not only be honest about shipping times, but should also send the items ordered using the fastest reasonable route possible. After studying each step of the shipping process through Bryna, I've also noticed they are slow to get product out of their warehouse, slowing down shipping even more. I get it, demand may be high or for other reasons there may be an issue they have slowing them down. However, this has been a prolonged issue and companies big and small all face this at some point. The difference is, the companies that stick around, solve the problem with great urgency. The ones who don't last, will prioritize other projects that don't impact customer satisfaction. Part of the team can excel but be unable to overcome the issues caused by other areas, employees and especially executives.

what are fantastic level of customer service! I messed up on the installation of a CO2 cartridge and damaged the part trying to fix it myself. Not only they paid for shipping it back to the factory to inspect and fix, but didn’t charge me for any of the damage parts replacements. I was at Awe! Christine was especially helpful. Great experience.

Very attentive to deal with issue..

I’ve had my LE for a few weeks now and have put over 600 rounds through it without issue. Byrnas support team really makes you feel like they care and want you to be completely satisfied. I had some issues at the beginning but Byrna worked very fast in making everything right. Byrnas rounds do have some issues cracking but they are more than willing to be sure to make it right and send you new rounds. They’ve also been very open about things behind the scenes when asked. I’ll be buying Byrna launchers for my family and friends in the future Byrna has definitely left a long lasting good impression on me! Id also personally like to thank Kayla Paquette who has helped me through everything since I got my launcher.

Unfortunately the first shot ripped the number off the target. This sucks because obviously this means the other hole covers are going to come off.

First, the product is great1 Second, the order process was simple, and all the right receipts and updates along the way. Great support system also.

Christine provided some of the best customer expereince I've received to an issue of any company that I've dealt with in many years, thank you!