Byram HealthcareReviews of byramhealthcare.com

this is the WORST company EVER. I unfortunately have to deal with them for my sons Diabetes supplies. he's supposed to be on auto ship and they NEVER auto ship. I have to call them every three months. Like hello? his Type 1 Diabetes will not magically go away. he needs his supplies every three months forever!! Every customer service agent is from India and hard to understand. My Insurance HSA sends them payments and they claim they don't receive them so they refuse to send my son the supplies he needs to SURVIVE. I've been back and forth with Anthem and Byram for a month trying to get this resolved. Twice now the rep has had computer issues and I've had to call back and repeat myself and I've also been hung up on after waiting on hold. They also kept sending my son's requests to the wrong Doctor over and over again.I wish Anthem would find a new supplier! I had none of these issues when I could order direct from Dexcom and Tandem. WHAT A JOKE

You are better off not working with this company. Customer service is atrocious. Marketing is deceptive. They will withhold life saving equipment... that they market for $0, your insurance refuses to pay, and quietly send you to collections.

After requesting a paper invoice in order to pay for my supplies perhaps a half dozen times and not receiving one I decided to call them for an update. I was told the bill had been sent to their collection agency and I would need to pay them. I promptly paid the bill and then called them back in order to lodge a complaint with someone of authority. I was placed on hold and then hung up on. I called back only to be told that a supervisor was not available right now and someone would call me back. I won’t hold my breath. I will never do business with them again. If I could give zero stars I would have.

Worst customer service when trying to resolve order issues they created! Absolutely worst in communication regarding orders.

I have been a customer of Byram since 2023. If I could give them a minus number in my review I would. As I am typing this I am on Ignore with a customer service rep for over 1/2 hour. I have 2 insurances and Medicare is my primary which covers 100% of my CGM and pump supplies. When I re-order I always have to call because somebody in billing switches my insurance to what theqy think it should be! If I could buy my supplies from the local junk yard I would. The upper management needs courses on customer care and service. The left hand never knows what the right hand is doing in this extremely poorly run business! BBB gives them an A+? what a joke BBB is!

My father double paid a shipment in June 2025. The final bill was paid 8-22-2025. I called 9-19-2025 to find out balance. Byram healthcare confirmed there was credit on account. They want to hang on to it for next supplies. No next supplies. Check would take 6-8 weeks. Little excessive, but I'll wait. 11-7-2025 called billing. No check issued yet. They would send to escalation team which would call me back in 36-72hrs. 11-13-2025 called billing. No update. Can't transfer me to anyone. They will escalate and call me back within day.

I am customer of byram they provided me with wound care products. I am diabetic as a result I have suffered the loss of parts of my feet. byram provided gauze, ace type bandages and gauze pads and what they called ancillary kits. They have been providing these items for months. Recently I received a bill for 96dollars and some odd cents I called them they said don't worry about it. Then I received a notice from IC Systems stating that I had an overdue balance of 36 dollars and some odd cents so I called byram I was told that it happened in error. That they would move that balance back to my account but that I would no longer be able to order supplies unless I paid the account balance of 156 dollars I explained that I am on a fixed income and unfortunately I didn't have sufficient funds could I make payment arrangements they said I would need to pay 30 percent down I explained that I was on a fixed income could I speak to a supervisor. After waiting for 30 minutes on hold I was told Supervisor was not available but I would receive a call back. I waited over a week. The. I called them today insisting on speaking to a Supervisor I spoke to Greg who told me that the balance on my account was now 223 dollars and some odd cents. I asked Greg why no coinsurance cost had accrued on my previous invoices he had no answer. All I can say is I wouldn't do business with byram

I ordered Tandem diabetic supplies from Byram over a week ago. Today I received a "read-only" message that they need "further documentation." What documentation? This has happened on a regular basis during my entire time. Customer service is of no help whatsoever, it's only someone in another country who is reading a script and is of no service at all. Avoid Byram.