Byram HealthcareReviews of byramhealthcare.com

I have a love/hate relationship with this company. My insurance provider partners with them for my monthly medical supplies so I have been using them for several years. I order monthly for a 30 day supply. The way my nurse placed the original authorizations and orders, my supplies were split, so I ordered twice in a month. Since they have upgraded their website, I have experienced issues: I was able to place the 1st order without any problems, but the 2nd order a week later would not process as their system somehow showed that I had alredy ordered them a week earlier. It took 3 phone calls for someone to finally figure out the issue and the fix: combine both orders into 1. This week I logged in to place this month's order and I called to confirm that all was in order. The person on the phone told me that he would need to lower the quantity of one of my items because the authorization only showed 1 bottle, not the 2 that I have been receiving for over a year and a half. He also told me that my insurance denied the claim because I had been receiving 2. I immediately logged into my insurance and saw ALL claims had been approved. I called back, spoke with someone else and he told me the quantities I had been receiving were correct and he adjusted the order. I decided to write to customer service and initiated a complaint at BBB. I received a call this morning from Byram and they apologized for the mix-up and that the 1st person I spoke with should never had told me what he did. She said she would forward my letter to this person's supervisor for additonal training.

My issue was finally resolved and I received my order in 3 days. It was just a hassle that probably did not have to happen.

Byram's customer service blows hot or cold - the reps are either excellent or apathetic. If you don't know the right questions to ask or can't read minds, you're pretty much SOL. The auto-reorder system either reminds you too early, or not at all. It is the patient's responsibility to keep track of when to reorder their supplies. It is also the patient's responsibility to stay on them to get the answers you need - if I didn't need to use them (b/c of my particular insurance) I would use Shield.