Byram HealthcareReviews of byramhealthcare.com

As with other reviewers here I am in the middle of a difficult set of interchanges (when I can get an actual human on the line) concerning my CGM supplies. I have requested a refill several times and have had my account blocked because they claim I owe them a substantial amount of money. My Medicare Advantage plan tells me I owe nothing for medical equipment and in the seven years I have been forced to use Byram this had been the case. So why now are they demanding payment and refusing to ship my CGM sensors?? I am about to run out. my endocrinology office says they have no influence with Byram, this is a medicare problem. When I first started working with Byram they were polite and efficient. Now they are rude, despite their message about respect and diversity. Wait times for a response are sometimes days. I am disappointed and angry. People's lives depend on these supplies!

There isn't a lower rating for Byram medical supply or I would have chosen that option. As a prior business owner it boggles my mind how any single company operating in 2026 could be so disrespectful to their clients. BEWARE: If you or a loved one needs any form of recurring monthly supplies, please hear me on this. You will not be able to speak with a "representative" from this company if your life depended on it. Ex: I am now on hold for 1:26:14 being subjected to what I would call a form of mental torture. And this time spent will not guarantee I speak with a "caring representative" (joke inserted here) any time soon as it is now 4:40 in the afternoon. If, after waiting, for 40 minutes, subjected to a repetitive form of psychological mind manipulating form of babble, does not bother you, at that point during the repetitive babble, you will only then be asked if you would like a representative to call you back (likely Not that day) after a long wait of 30 to 40 minutes leaving "you" the client in the same place you were when you began the call.. Needing your order.. And before you choose their "online, or text" option, you should know this as well. Their system will short a portion of the supply order regardless of your time spent on the phone supposedly fixing the previous order, only to have the same mistake made in the following month, then told by the "caring" representative, they cannot re-order the full order as your order was split last month and they have no way to ship the full order in one shipment unless you wait until the last portion was shipped, 9nly to beging the same problem again with them not shipping the full order.. Question: Does anyone here know of a class action lawsuit against this company for negligence of an adult?? Okay. Had to stop writing as, suprise, surprise the caring representative answered the phone call after a short 1:46:28 wait.. But I digress. We'll the answer was we will get the full monthly order (supposedly) after they process on the same day we placed last months order, meaning the order will be 5 to 7 days later than the previous month due to their inability to process the order prior to the previous months delivery date?? I know this is long-winded, my apologies to anyone reading my rant here. However, if anyone uses this company, know in advance you Will not be happy with the results..

Never ending issues with this company. I order online, then I have to call to see if they received the order. Then I have to call back and ask where my supplies are? It has now been 2 months since I ordered. I still don't know what I owe them. Now they are sending me to collections. My account shows $0 owed?!?!?

From the very 1st order July 2023 they have screwed up my orders. I even went to Only ordering on the Phone then they closed that location. Now they duplicated my second order that only had two items on it, changed the date to 11/02/2026- both order confirmations were correct. then they used ONTRAC that kept saying the Receiver (The Post office) refused my order twice but after complaining changed to FED EX- finally got that order so I tried to worder the 2 separate items again and they duplicated the original order with out the other 2 items. They SUCK.....................

Why is this company in business, and more importantly, why are major healthcare organizations like Kaiser Permanente allowing them to be responsible for provding patients with supplies? They encourage use of their online portal for ordering, then consistently don't provide accurate information. They say: "Order in Progress" but fail to advise online that they are missing documentation from your doctor. Instead, they wait days or weeks, and then send a text saying your "Order is on Hold". But they don't update their website with that same message or specifics of what they are missing. They are dangerously incompetent, keeping patients from getting supplies they desperately need. Patients should contact their healthcare organaizations to have them ban the use of Byram for providing supplies. Otherwise, change your healthcare provider because they obviously don't care that such poor customer dis-service is being provided to their pateints. AVOID BYRAM!!!

I keep getting double and triple billed for bills I have already paid, and was even turned in to collections for a bill I paid. Byrum does not respond to calls to take care of this situation

Good luck getting through. My insurance changed to this supplier. I cannot reach a human. Will be switching asap.

I was in the process of getting a Tandem insulin pump and learned Tandem sent my Rx to Byram Healthcare. Upon reviewing their reviews and their crap reputation, I was told another option is Edgepark (whose reputation is bottom of the barrel as well), I checked to see of Tandem could handle my Rx directly however, they aren't contracted with my health insurance. After checking every possible way to handle this without giving Byram the chance to play Russian roulette with my health & well-being, I called Tandem back and told them to toss my Rx into the trash and I'll stick with multiple daily injections and multiple fingers sticks.