Byram HealthcareReviews of byramhealthcare.com

Byram healthcare has the worst customer service I’ve ever seen in my life!!! My mom passed away and I sent them a copy of a death certificate. They “Carlos” the supervisor said they would have to an internal review the death certificate and get back to me! I waited 8 hours for him to call me back. Yet last month I talked with another supervisor and she said everything was handled. The internal copies horrible and their billing department billed 6 months after the passing of my mom. It’s hard enough to loss your mother, but dealing with this unprofessional business is unbelievable. Don’t do any busy with this company. My mom constantly complained about them, know they are questioning a death certificate. I would give them zero stars on every aspect of this company.

Add me to the list of unhappy customers. I didn't really pick Byram. I was hooked up with them by my ostomy nurse. Wish I would have known better. Their customer service is right up there with AT&T and DirecTV. Or, I should say down there. Good luck if you have a problem and you want to speak to someone who can understand you. I've had to deal with them for a year. Thank god it is over. I had to give 1 star, else it would be zero.

I have been a nurse since 1997, and I have never run into this level of incompetence. Multiple calls, hours on hold, multiple times faxing orders, and they still get the order wrong every single time. Not just a little wrong: every single item is incorrect. Every single time. They will also tell you there's an order on the way, with a text that has an order number with a non-working link. But it just doesn't arrive, and the next person you talk to has no record of anything being ordered. Don't waste your time or effort with this company!!

I don't understand how this company can make any money when they make it so incredibly difficult to make a payment. There is no online bill pay is available as a guest. The only options are mailing a check (seriously, who even has checks anymore?) or paying by credit card over phone - no thank you; Aside from the security concern, I also want to receive a receipt for HSA medical expense tracking. Maybe online bill pay is available with an account, but I wouldn't know because it's impossible to make an account. It is an endless loop of 'send an activation email' and 'that email address isn't in our system' because my email address was never used to receive these medical supplies. A home-health nurse from a healthcare system (picked by my discharging hospital) ordered these supplies to my house and now Byram is charging me for the supplies. I had no involvement in the selection of Byram, so my email address is not in their system. Reaching out to support sends me in an endless loop of 'not my problem, try contacting xxxxx' I don't even want to make an account because my in-home wound care is complete and I have no need to use Byram again. Why has Byram put up so many roadblocks to take my money?? 'Make it easy to get paid' is simple Business 101, yet so many companies fail at it, but Byram has been the worst offender I've seen.

Billing issues are nothing but the run around! Saying I had a past due from July , however when I ordered in October there was nothing past due! Horrible experience

Please avoid this place. Their customer service did not provide any solution, and their internet connection is very poor, so you can’t hear what they’re saying.

Order my supply of Libre3 sensors. Placed my order through Byram. They shipped my order to another of my addresses in Florida when it was supposed to come to my home in Illinois. Called them and they said I never told them to change the address but yet they bill my home address in Illinois. I told them I only have 12 days on my sensor until I am out and won't be down in Florida for 19 days. Could they ship me 1 sensor because the one I have on now will not last that long. These morons said to get someone in Florida to send them back to them and they will ship it back out to me. They said they could not guarantee that I would receive it in time. 1st of all when I called it sounded like one big party going on I could hardly understand the person on the phone. Visiting my Endocon ologist hopefully Monday and explain the situation and see if I can switch from this disaster of a company to a local pharmacy. I wish there was a star in the negative for these jerks. DON'T USE THIS COMPANY, REVIEWS SHOULD SPEAK FOR THEMSELVES, JUST LOOK...

If I could give a zero I would. We have been fighting with them Since October for my son’s medical supplies. He has been a customer since 2019 , there was an insurance change due to his disability. They have sent his doctor multiple forms about information needed and she has sent it back and then they say they need something completely different even though they sent her the form and she signed off on it. These are medical supplies need for a paraplegic and it has been going on for 2 months. Supervisors are never available , they never call back. I had o e supervisor call and then send me a direct email which I responded to. Guess what they went ghost also. Total disregard for people’s health and the company should be closed down. UPDATE: changed to a different company and received all medical supplies needed in 24 hours.