Byram HealthcareReviews of byramhealthcare.com

They sold me a Libre 3 cgm. It is inaccurate by 60 points compared to a finger stick every time I have tried to use it in the last 2 months. I am unable to hear on a phone so I have to chat or email. I have tried dozens of time to do both. Every single time, while I am typing, they delete everything. Kaiser refuses to use any other company. If anyone were to believe this device, they would absolutely end up dying. Be very wary of this company. They mean you no good.

I've been working with Byram Healthcare for several months attempting to get CCG monitor which was prescribed by a doctor. I've spoken to several representatives over the past couple months who all had a different excuse as to why the prescription hasn't been filled. They're customer service (or lack there of) is completely ridiculous. I've given up and am having to look for other options.

I made no less than 10 phone calls to Byram trying to order my Dex comm supplies. The call center doesn't speak enough English to understand my frustrations. They kept saying "you need to call and have your insurance company contact us. Medicare is NOT going to call byram. They kept reading the same script over and over and over! I requested a manager multiple times they told me they were not available and to call my "insurance company!" I called Edgepark (another company) after being so frustrated and they took my order and resolved the problem with one 6 minute phone call. I will NEVER use them again- they wasted so much of my time because they do not speak English and were clueless about what the problem was and how to solve it.

We've been getting our sons ostomy supplies from Byram for 3 years now and for the last year the service has been extremely bad. Customer service is terrible and they always blame "the warehouse." To make matters worse, it seems we're now starting to get our calls directed overseas and there if there was zero empathy from customer service before its now even worse.

I am so mad and so disgusted with Byram Healthcare! I believe they lie and keep blaming the doctors’ offices for not getting the correct information to them. They also say they have to follow Medicare’s guidelines, but I don’t know that that’s true. I’m calling Medicare tomorrow to ask questions and to throw Byram under the bus! They should not be allowed to be a supplier of medical supplies!

Can I give 0 stars! It’s unreal how unreliable they are! Every year they get worse! I have an ileostomy and they keep sending me the wrong bags ! It’s like no one can read! Well Friday I told the lady and she says she’s going to express them to me.. then at night (when they are closed) I get a text saying they are requesting a new script for my bags! WTF!!!! This was my original order not extra ! I’m so upset! So now I’m walking around with a product that doesn’t work for me and I smell! THANK YOU BYRAM! I’m ready to start a class action for the amount of anxiety they have given me! It’s like they don’t seem to grasp that this is people’s lives they are screwing with! It doesn’t help that the reps are work from home and are scattered all over the place! If you ask for a manager they tell you that they need to email them and they’ll call you and never do. I really don’t know how they are still in business! It’s a mirror of how bad our health care has gotten, unless you are self pay and wealthy !

Every bad reveiw is correct. Customer service is terrible. I returned items (infusion sets) because the wrong ones were sent. And they sent the correct ones. I normally get both infusion sets and cartridges at the same time both covered 100% by insurance. I logged on today to order more sets and see a bill. I called (3 times) to talk to. customer service…the first two hung up mid sentence…and found out I was being billed for the cartridges. I can’t understand why randomly something that normally 100% paid for now requires that I pay. Not to mention O would have never known I had a bill to pay if I wouldn’t have logged in to place an order. Poor customer service has happened multiple times over different things. each time I have to call back multiple times. I don’t understand how they even stay in business. Unfortunately so have no choice on where I order thru since my insurance will only work with this company.

They have billed me and duplicate billed my insurance company I am now in collection I have contacted them multiple times for almost 1 year to resolve it & they always say they're going to have a supervisor call me back and they never do I left a review on another platform that was negative and they replied and said they would get back to me what a joke what a lie they should have a class action lawsuit for scamming