Byram HealthcareReviews of byramhealthcare.com

Every order comes in with different size supplies it's either too much or too little months have gone by with no supplies being shipped and it's the same old story "We need a prescription from your doctor for your order!" When the order is placed it's by my dr why would you need a prescription? It's for wound care it's over the counter supplies that are not prescribed and picked up at a pharmacy! Hey Byram try either paying your workers more or out sourcing your call centers to India which seems to be the case because they sounds middle eastern 90 percent of the time I know a bit about business and being very fair with my review I've managed places myself and it's one of the two issues. It seems like I'm being lied to when calling and the workers talk over you and don't listen maybe there is many people in a room try using cubicles somethings seriously wrong with customer service just advice not b being a smart guy it's bad. I've got three wounds that are enough stress that I have to worry about losing my leg. Calling and dealing with this is making my dr mad at me because he's tired of me asking him about them communication Byram, The customers always right even when they're wrong remember this. If parts off for you in the long run

- Website has outdated experience, not allowing filtering products by compatibility - Chat function opens a window, collects info and question, they says "chat is not available" and closes within a second - so you can't even se what happened - Customer service hold time is 30 minutes - During the hold they keep telling "they respect customers' time" , LOL - During the hold they tell customers to call the phone number (the number that I am already calling!) - Customer support repo told me "i use the website all the time and it works for me" - so i guess they failed customer service 101. Was really defensive when I told her features don't work or unintuitive

Won't help you replace defective products already purchased, makes you call the manufacturer so basically your out the high cost of an expensive needed medical product, snotty customer service with no troubleshooting help

My Occupational Therapist tried to order compression socks from this company. They sent the wrong item that is not even close to what I need. My OT then called them to attempt to get the correct item. She was frustrated with customer service but was assured they would send me return info. They never did and keep billing me. Just called 'customer service' and wasted 10 minutes listening to the 'deal' I was going to get on a medical alert device. I tried repeatedly to get to a real person but eventually it just hung up on me. There is no way I am paying for this, and they can just eat the bill. UPDATE: I did get a response that told me to send an email to them with the details of the problem. Sent the email and they promptly fixed the issue and cleared my account. Still only moving to 2 stars.

Absolutely the worst. I have had an order held up for well over a month. Byram blames the provider for not submitting requested information, and the provider states everything has been sent. Finally, a few days ago, a Byram rep checked and told me everything had been received, but website still states "Order in Progress." There is, apparently, no customer service on the weekend. I am leaving for Europe in a few days and will be without Dexcom sensors due to this company's inefficienies. This is not the first issue I've had with them. One person tells you one thing, and another tells you something else. I will be writing to the CEO, as I've learned that people at the top are often clueless about what goes on at the lower levels. Customer service is abysmal.

I have been a customer of Byram Healthcare for 4 years. In that time I have had to contact them for delay of supplies, unclear ordering process, and billing (I've had to address the same problem twice, so far). Their website has inaccurate information about autopayment. They will not discontinue sending unnecessary robocalls reminding me to reorder (multiple calls). I have to use Byram due to my health provider. Otherwise I would go else where.

They use to have excellent, mature people handling everything. The customer service and product quality was top notch. They had no trouble taking my insurance before. All of a sudden my insurance is out of network. Their first explanation made it sound like they billed the wrong company but they won't own it. The second and third tries it was just an immature response from people who don't look, talk, or write like me. No explanation, no investigation. Had to pay for supplies and the quality did not match the price. Some had to be discarded. They have gone downhill. I marked their emails as spam.

The industry standards are so low. I tried using another supplier that was even worse than Byram so I continued with them for awhile. When ordering online, their system is reasonably efficient. Unfortunately, I have repeatedly had difficulties with orders being handled correctly. Most recently they sent supplies I never ordered and it took 5 contacts and over an hour to receive a return label. Another 15 minutes to close the account and they implemented a process that was annoying asking for all sorts of information they have never asked for before.