Byram HealthcareReviews of byramhealthcare.com

Product arrived just fine, but absolutely miserable customer service. Pleasant enough attitudes, but after at least 7 separate calls (I've kind of lost count at this point) my issue remains unresolved. The last two times I called they said my issue needed to be escalated and that I would receive a call back, but I have yet to receive a call from anyone who can actually help me. I was also placed on hold for the escalation team, and my call dropped after waiting on the line for 30 minutes. Twice. I paid them for the product and have full records of that payment (records which I sent them) but they are still saying I didn't pay for it and won't acknowledge the proof of payment I've sent. Healthcare and money are both sensitive issues for many people, and based on my experience, unless you don't mind wasting your time and money, buy from someone else.

Constant delays in shipping supplies! Every 90 days it requires multiple calls and wait times to verify the exact same order. To make things even worse it is very seldom that you can talk to someone who speaks fluent English. If you have the opportunity to use another supplier do yourself a favor and avoid Byrum!

Don't fall for byram workers to tell you to call on Saturday. That person can do nothing. She can't answer questions because she doesn't know, she can't order supplies. All she can say is yes i see your iformation. On the portal the dressings i need for my lymphedema which are paddings for under the wraps, says shipped on 10/24 and still in progress. Can't be both. So i don't have the padding that wound care ordered last Friday, i don't have. So now i have to let the fluid reaccumulate in my legs or stay in bed. Until who knows when. I was told my home health nurse is ordering my supplies. That funny, i don't have a homecare nurse never have, never will. Then i was told Heologics was orderingvthe supplies. I said you can't give me a million dollars to go to a heologics wound care. Byram is the worst. I love when you talk to them, the dogs are barking in the back ground, kids talking, dropping things. I asked the one person if she fell off thd chair.

Won't help you replace defective products already purchased, makes you call the manufacturer so basically your out the high cost of an expensive needed medical product, snotty customer service with no troubleshooting help

My Occupational Therapist tried to order compression socks from this company. They sent the wrong item that is not even close to what I need. My OT then called them to attempt to get the correct item. She was frustrated with customer service but was assured they would send me return info. They never did and keep billing me. Just called 'customer service' and wasted 10 minutes listening to the 'deal' I was going to get on a medical alert device. I tried repeatedly to get to a real person but eventually it just hung up on me. There is no way I am paying for this, and they can just eat the bill. UPDATE: I did get a response that told me to send an email to them with the details of the problem. Sent the email and they promptly fixed the issue and cleared my account. Still only moving to 2 stars.

I need diabetes supplies every month or I die. It has been 2 months since my last supplies got delivered. Every time I call them to tell them I NEED my supplies they tell me it's to early to order. ITS BEEN 2 MONTHS!!! and the customer service reps are all rude and not helpful as all.

Beyond disappointed with Byram Healthcare. I wish I had read all these negative reviews before ordering my breast pump through Byram Healthcare. It's been frustrating trying to get my breast pump order released to me. I end up needing to be induced due to medical reasons and need my pump deliver earlier than my original due date. I reached out to Byram and they said they needed a pre-auth from my insurance/provider in order to expedite and release my order to me but I should get my order soon. A week goes by and nothing..mind you I'm getting induced in a few days now. So I took the initiative to call my OB and asked them to fax pre-auth to Byram after playing phone tag. My OB advised the process is Byram is supposed to send in the order to my provider office for them to sign off on my order. However, they went ahead and called Byram and faxed pre-auth to Byram. Next day I followed up with Byram they said they still haven't received anything and told me to get a copy of pre-auth and email it to them. I feel like they just don't want to do the work! I don't understand why Byram can't reach out to the provider's and insurance for these authorizations.

This company is a scam. They ship the equipment, and after about a month or a month and a half, their 15-day return policy has already expired. Then they bill you and refuse to accept returns, forcing you to pay the full amount. Their representatives respond to questions in a very sarcastic manner and refuse to transfer you to a supervisor. When I placed my order and when it arrived, it never included a bill or any notice that my insurance did not cover the equipment, even though the company had all my insurance information. They knew from the beginning that my insurance would not cover the equipment, yet they shipped it without requiring any upfront payment and waited until the return policy expired to send me the bill.