LoftieLoftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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VG
The product is very nice. The support team, Nikki, was very helpful and kind in resolving an incurred issue. Everything went great.
Response from LoftieJun 19, 2026
So glad Nikki could take care of things — that's exactly the experience we want every customer to have.
Charlotte L.
I had minor issues with my Loftie alarm delivery and the customer service team was very helpful and quick to reply.
Response from LoftieJun 19, 2026
So glad the team could sort out your delivery issue quickly, Charlotte — that's exactly the kind of support we want everyone to have.
Mohammed F.
Loftie is an amazing alarm clock. It’s an elegantly designed product that focuses on a minimal feature set—ideal for working professionals who want to keep devices out of their bedrooms. I’ve had mine for over five years and love it so much that I just purchased them for my kids, too. I highly recommend this product. It works like a charm and is incredibly easy to set up. The wake sounds are soft and can be tuned to wake you gently, complete with an auto-snooze feature after a few minutes. I’m also impressed with their customer service. When I had a minor issue with my charger, the team was friendly, responsive, and sent a replacement adapter right away. I wish every company took this approach: building products that are functional, beautiful, and backed by first-class support.
Response from LoftieJun 18, 2026
Really appreciate you sharing this, Mohammed. Five years in and now bringing the clock home for your kids is something that genuinely made us smile. Glad the charger swap was a quick fix.
alanna L.
The Customer Service team and Technical Team at Loftie are amazing! I heard back almost instantly after I sent an email concerning issues with sound on my device. The team are lovely, I was speaking with Caroline and Joymaeh, both lovely people! the issue was solved to a high standard and in good time, I really appreciate the time and effort your whole team puts in ☺️ Thank you so much!
Response from LoftieJun 18, 2026
So glad Caroline and Joymaeh could get that sound issue sorted out so quickly, Alanna — that's exactly the kind of experience we want everyone to have. Really appreciate you taking the time to share this!
Consumer
I’m surprised! At first I was scared that the product was bad quality after reading the reviews, but I must say, the Loftie clock is game changing! I now wake up very calmly, with amazing sounds from the clock, listen to meditations to fall asleep. This clock has so many options! Also the team is very kind, generous and helpful! If something is not working a 100% they make an update an fix it, its perfect! All in all worth it, will never go back to a regular alarm, Loftie all the way!
Response from LoftieJun 17, 2026
Really glad the clock won you over — and that the team could back it up when you needed them. Waking up to those sounds and falling asleep to meditations is exactly what it's designed for. Thanks for giving it a real shot despite the early hesitation!
Filip K.
I had a surprisingly good experience with the Loftie customer support team when I experienced an issue with my clock's software. The team was responsive, helpful and reasonable when exploring different solutions to remedy the problem.
Response from LoftieJun 17, 2026
Really glad the team came through for you, Filip — "responsive, helpful and reasonable" is exactly the bar we hold ourselves to. Hope the clock's been running smoothly since.
ANDREW H.
Grace made this entire experience worth wading through the hiccups in the beginning. I’m enjoying my Loftie clock and look forward to sleeping better in the future! Great customer service.
Response from LoftieJun 16, 2026
So glad Grace could turn things around — that's exactly what great support looks like. Enjoy your clock, and here's to better sleep ahead!
Carla Y.
Friendly, helpful, patient and able to solve the issue
Response from LoftieJun 16, 2026
So glad our team could be friendly, helpful, and patient with you, Carla — and that we got the issue sorted out.
