LoftieReviews of byloftie.com

Excellent and fast service, resolved my issue within a day.

The customer service was very nice and very helpful, I got a quick reply and would surely recommend this company and their products!

What I most appreciated was the feeling that the team was with me to solve the problem until it was done. They were very responsive. I found email the best way for describing my problem and then having instructions to follow in my own time. And now, we are enjoying the Loftie clock and all its features.

The staff was extremely helpful and kind in helping me understand how the delivery works. Amazing customer service!

Very helpful support team who answered my questions, clearly explained that it was a problem they planned to fix, and followed up to check on my issue.

I've been incredibly impressed by the customer service at Loftie and both products I've used. When I first received their alarm clock there were issues with the sound quality. That led to a series of back-and-forths with their tech teams, and then eventually to a firmware upgrade. They listened to my feedback, responded quickly and acted. I don't ever leave reviews like this - but their attention to my needs has been notable.

Quick and accurate response

Great customer service from Grace. I had some issues with sleep sounds skipping on my Loftie clock. I reached out to customer support where they informed me that this was related to a software issue that the development team was working on. Grace kept checking in with me during the time it took to resolve the issue, keeping me updated on the progress. The issue is now resolved!