LoftieReviews of byloftie.com

Quick and hassle-free resolution to my issue!

This was one of the most confusing and tedious customer service experiences I've ever had. It was almost worth it for just how farcical the process became. My loftie clock arrived with a defect: all the audio it played was punctuated with static sounds. The loftie team asked for video evidence which I provided, and sent multiple rounds of troubleshooting directions which did not help. Weeks passed with vague promises that the "technical team was looking into it." They did not offer to replace my clock. 20 emails later--during which time the Loftie rep tried to close the ticket before the problem had been resolved, and in another exchange called me "Ivan" and said Loftie was not interested in "what I had put together"??!!-- I informed them I was returning the clock, and completed the online return. My refund was not processed. Weeks later, I was offered a free nightlight while I waited for the technical team to send a software fix for my clock; they were unaware I had returned it. My refund was only processed once I emailed them that I'd returned the product. To Loftie: please just offer replacements for any defective clocks and skip the weeks of back and forth. I really liked everything about this clock except for the parts that didn't work...being called Ivan and the empty promises of the mysterious technical team didn't help.

Very responsive and kind. They helped me address my concern right away and without issue. Quite professional.

Tell me why it takes so long to set up a clock, made me download the app before I can even use the product. What if I don't want another app? Why are you forcing me to download another app? Then signed me up and charged me for a membership I never even knew I was apart of (Loftie+) which is what really sent me over the edge to writing this review, mate, I just want a clock. I just want a good looking clock that tells the time and gives me the date accurately, tell me why you're charging 200 pounds for a clock that doesn't even tell the date? Yes, your design is amazing, I love the lamp, but why does it constantly have to be charged? If you're paying 200 pounds for a clock, at least make the battery last a little longer, the screen isn't even a good screen if the clock is so reliant on the screen, nowhere near bright enough.

I purchased a Loftie card. Website material is misleading. It leads you to believe you can block apps without subscription. Upon receiving I discovered the card was of no use to me unless I purchased a subscription. Had the information not been misleading and more transparent I might have been willing to purchase the card and subscription. I returned the card and bought a Brick

Unfortunately my Loftie clock stopped working after many years. The warranty was over BUT they offered a discounted replacement and I won’t use any other clock!

Had an issue with deleting the subscription, they responded super quickly and were very useful. Received a refund the same day!! Very satisfied with customer service and willingness to help.

I had a payment subscription issue and sent an email to Loftie. Carolina and Joymaeh worked so efficiently - the issue was resolved in a few hours, with no chasing up on my behalf! I wish more customer service teams were so efficient - thank you so much