BurneekReviews of burneek.com

My experience mirrors many of the recent reviews here. I placed an order and requested cancellation within minutes of receiving the order confirmation email. Despite the immediate request, the company did not respond for several days. When they finally replied, they refused to cancel, citing a “no cancellations after checkout” policy even though there was no evidence the item had shipped or entered production. Over the following days, I received repeated emails stating my order was “processed” and “in the shipping queue,” yet no tracking number was ever provided. Like many others here, a shipping label was allegedly created, but there was no carrier scan or movement. Customer service responses were generic, delayed, and dismissive. I was told I could “return the item after delivery,” which would require paying return shipping and a 25% restocking fee, despite the fact that I had tried to cancel almost immediately and had not received anything. While attempting to resolve this directly, I also reached out through their official Instagram account. I was blocked, eliminating another customer service channel. At that point, email was the only way to contact them, and communication remained unhelpful. After reviewing other Trustpilot reviews, it’s clear this is not an isolated incident. Many customers report the same pattern: Delayed or nonexistent shipping, labels created without carrier pickup, poor communication, being told to “return after delivery” when delivery never occurs, and blocking customers on social media I ultimately had to open a dispute with my payment provider to protect myself. Policies aside, refusing to cancel an order minutes after purchase, failing to ship in a reasonable timeframe, and restricting customer communication is unacceptable. This experience was stressful, time-consuming, and entirely avoidable.

The worst company I have ever dealt with and there is no customer service. I requested an immediate cancellation for an order made by accident and they didn’t respond for a week and then when I get a response it’s they don’t cancel orders. Run don’t walk away from this company

Do not order! I have had the same experience as others with the “shipping” delays and blaming UPS. Total scam and needs to be reported.

Very poor experience. My order had shipping issues I was never informed about. When I tried to return it for a refund, I was forced to pay $123 in shipping, and the package was later returned to me as undelivered. I still did not receive my refund. No apologies, only excuses about internal shipping problems. Lack of communication, accountability, and customer service. I would not recommend this company.

SCAM. Ordered in December. They print the label a few days later so they can claim it has shipped but it never does. They won’t refund you until you receive it to send it back so they can charge you a restocking fee. If you comment on social media, they will block you. It is an absolute scam. DO NOT ORDER FROM BURNEEK. It’s now 4 weeks later still nothing. Edit to add: my order finally shipped the SAME DAY I opened a dispute with Affirm. Burneek then submitted the “proof of shipment” to Affirm to close the dispute so I wouldn’t be entitled to a refund. Upon receipt of my order, it was only half of the items. (Cold plunge was missing) I will say the sauna is worth it. However, if you are going to order, do NOT do it through this company. Go through Amazon so your purchase is protected. This has been the most frustrating experience ever. And it’s now February and still don’t have my purchase from December.

I’d like to give them 0 stars. I ordered and paid for my sauna, it said it would be here January 2,2026. Nope, nothing. I have emailed them twice, called everyday for a week with no answer. My account keeps asking if I want to buy again, what in the actual…??? I want a refund or an answer would be nice! Hard to believe this is real.

I ORDERDED MY SAUNA AND RECIEVED AN EMAIL SAYING ITS ON THE WAY. HOWEVER, I NEVER RECIEVED IT. I REACHED OUT TO THE COMPANY MANY TIMES AND WAS STILL TOLD THAT IT WAS IN ROUTE TO ME. I THEN CONTACTED UPS AND WAS TOLD THEY HAD NEVER RECIEVED IT. THEY SAID TO CONTACT THE SENDER, I DID. I COULD ONLY SEND YET ANOTHER EMAIL STATING THAT I WANT A FULL REFUND. I AM NOW WAITING FOR A RESPONSE. I WILL ALSO BE FILING A COMPLAINT TO BBB.

Burneek's customer service is horrible, and they are not credible. They have lied to me several times about the shipping of my Sauna and I have requested them to cancel the order and issue me a full refund. Their customer service agent who's name is Alexandra is now telling me they can issue me a partial refund and my order can't be cancelled. I don't understand how something can't be cancelled that has never shipped. I am not taking a partial refund for a product that has not been recieved nor has it shipped per the tracking label they proclaim has been updated. They lied and said it was lost by UPS, when I made contact with UPS they informed me that Burneek created a label, on January 2, 2026, but they have never shipped the product, and I still have not received anything but constant incorrect information. Please don't order from this company. If their product is anything like their customer service its unreliable and not worth your time or frustration. I am going to use all my correspondence with the company to dispute the charges.