BurneekReviews of burneek.com

Quit giving bullshit answers why you haven't received the items you ordered. I ordered the sauna and cold bath bundle on December 13th 2025. Didn't receive any shipping information several days after. I emailed as that is the only form of contact just for them to tell me we need you to confirm your shipping address. I had to reach out instead of them asking me. Again asked for an update on December 26th to be told UPS is having tracking issues. Finally received half my order on January 5th. Sent several emails about missing items without a response. Finally got through to someone on the chat on there website to be told it will be another 2 to 3 weeks before items are back in stock. Update. It seems like they always have an excuse for something. I wish I could attach my emails to this so y'all could see how there reply to review matches my emails. As of February 5th still have not received all my items as well as the zipper on the sauna has started to mess up from how it was sewn on but they said it supposed to be like that. Always an excuse.

100% SCAM. Ordered Dec. 13th. Dec. 19th label created. Ever since they blame UPS, 21 days later they still haven't shipped it and stopped communicating. DO NOT BUY

Never received item will not respond back to why item isn’t shipped. SCAM out $100 of dollars. Only form of contact is email and social media. The Social Media pages now blocked me and several other people said the same thing happened to me when I started commenting on their page. At this point just want my money back.

I ordered my sauna 4 weeks ago and it still hasnt arriveer. Tried contacting customer service numerous times only to fall on deaf eers. Hope this isn't a sign of the quality of product.

I ordered this product on December 26th . They stated it would be shipped with 2 days. It didn’t ship so I assumed it was because of the holiday. I contacted them through their email options and heard nothing back . I waited a few days and still nothing. After a few day a label was created and it said it would be delivered by January 8th - however , it’s January 8th and the shipment hasn’t moved . To this day customer service still hasn’t responded to any of my emails. It’s truly frustrating and unfortunate that they won’t even tell customer something. I absolutely wouldn’t recommend dealing with this company. I contacted ups and thy stated that they can see the label created however the company burneek had done nothing since January 2nd . Completely unacceptable. I will be filing a claim with the BBB . These people are horrible and extremely unprofessional!

This is email received from Burneek in response to my inquiry and reason for my review. This is Alexandra from Burneek. We sincerely appreciate the trust you’ve placed in us and in our products. Due to the high demand for our chiller machines recently, we are currently out of inventory. For this reason, your machine will be shipped within an estimated timeframe of 2 to 4 weeks. We apologize for any inconvenience this may cause and truly appreciate your patience and understanding. Please feel free to reach out if you have any questions or concerns. Kind regards, Alexandra My Review: Extremely disappointing experience with Burneek. I placed Order #8033 on December 1, 2025 for a Recovery Bundle Plus Package that included a paid-for Frozeneek Chiller Unit along with other items. Even with the weeks of delays, repeated follow-ups, and written assurances from customer support that all items would be included, my shipment finally arrived on January 2, 2026 — incomplete. At no point since order was placed was I ever told that an item included within my package was not avail and now a month and a half after my delayed shipment was received, I'm now being told that the item is currently in production! The Frozeneek Chiller Unit was missing, rendering the system unusable. Burneek simply sent an email to simply give me some lame apology and basically inform me that it will be an additional 2 to 4 weeks, which actually will end up being 6 to 8 weeks before it arrives at my residence. After all time and effort that I've spent dealing with them and several issues, at no point have they offered or mentioned any type of compensation for their incompetency in how they handled my order. What’s worse is that after formally reporting the missing item, Burneek completely stopped responding. It has now been several days with no acknowledgment, no resolution, and no accountability, despite more than 20 emails and clear documentation. This experience mirrors many other negative reviews online: missing paid items, misleading shipping assurances, long delays, and silence once payment is collected. Burneek’s customer service, fulfillment practices, and overall business ethics are deeply concerning. I would strongly caution others before purchasing. At this point, I’m forced to escalate publicly and through consumer protection channels simply to receive what I already paid for.

Ordered the Burneek Halo sauna with the free Frozeneek snap plunge for my wife for Christmas. The expected delivery for these items was suppose to be December 17th. I never received the items. When you check the UPS Tracking it only states that a label was created, but not shipped. so I contacted the support email on December 24th and January 5th and still haven't received a response on the status of my order.

Unable to give them a 0, so 1 will have to do. Ordered on 12/19 and was told it would arrive by 12/23. Reached out on 12/26 and received what appeared to be an automated response basically stating due to large amount of orders, my order had yet to be processed. At that point, I requested the cancellation of the item and funds returned since the order was not even processed. I’ve called, emailed and reached out via social media and still no response. The item still shows UPS has not even received it. This company is an absolute joke and scam. The customer service is non existent and I unfortunately can’t even describe the product since I have yet to receive it or my refund. Stay far, far away from this company. Disgusting and should not even be allowed to sell anything with their track record of being deceiving, misleading and a serious lack of communication. Do better folks and don’t bother with a “we are so sorry for your experience” response on here. Just give me my refund.