BurneekReviews of burneek.com

Response from BurneekJan 25, 2026

Hello Wes, We’re truly sorry for your experience, and we understand how upsetting it is to feel like you paid and never received anything. Please accept our sincere apologies. We did experience delays due to an unusually high volume of sales, and we’ve been doing everything possible to resolve these issues as quickly as we can. Our priority is always our customers’ well-being and making sure every order is delivered. Please contact our support team with your order number (and any tracking details you have), and we will look into your case immediately and provide a clear update and solution. Burneek

Response from BurneekJan 25, 2026

Hello Jessica, We’re truly sorry for the experience you had, and we understand why you feel this way. We did go through a delay caused by an unusually high volume of orders, and we acknowledge that our communication did not meet the standard you deserved. Please accept our sincere apologies. We also want to clarify that Burneek is a legitimate company, and we fulfill the orders placed through our website. In some cases during this period, shipments and tracking updates were delayed, which created confusion and frustration for customers. That is on us, and we are actively working to improve our response times and overall support experience. If you’re willing, please reach out to us directly with your order number so we can review your case in detail and do our best to provide a fair resolution. We genuinely value our customers, and we want the opportunity to make this right. Burneek

Response from BurneekJan 25, 2026

Thank you, Deyla, for your comment—it truly makes us very happy. We want to provide the best experience for every customer. Burneek

Response from BurneekJan 25, 2026

Hello Sarah, We’re truly sorry for the delay and for the poor experience you’ve had with our customer service. You deserved clearer communication, and we apologize that our responses felt repetitive and unhelpful. We also understand why you filed a dispute. That said, if you’re willing to withdraw the dispute, we can process a full refund immediately and resolve this directly for you as quickly as possible. Disputes can delay the resolution on both sides, and we’d much rather take care of you right away. Burneek

Response from BurneekJan 26, 2026

Hello Brian, We’re truly sorry for the experience you’ve had, and we completely understand how frustrating this has been—especially with the tracking not showing proper movement and the shipment later being canceled by UPS. Please accept our sincere apologies for the delay and for the difficulty you’ve had getting clear answers. We did experience a significant backlog due to an unusually high volume of orders, which affected both production timelines and our response times. That said, we never want any customer to feel ignored or stuck without a solution. Regarding your order and the UPS update from 01/17/26, if UPS canceled the shipment and the package is not in transit, we want to review your case immediately and provide the appropriate resolution. Please email us at [[email protected]] with your order number and the tracking number, and include a screenshot showing that UPS marked the shipment as canceled. We will prioritize your request and do our best to help you as quickly as possible. Again, we’re very sorry for the inconvenience and stress this caused. Our goal is to support every customer and make things right. Burneek

Response from BurneekJan 26, 2026

Hello, We’re truly sorry for the experience that led you to feel this way, and we understand why you’re upset. We also want to be clear: Burneek is a legitimate company, and we are not trying to take anyone’s money or deceive customers. We did experience a significant delay due to an unusually high volume of orders, and that delay—combined with slow tracking updates in some cases—created frustration and a loss of trust. We take full responsibility for the poor experience this caused and we sincerely apologize. Despite the delay, orders are being fulfilled and delivered, and our priority is that every customer either receives their product or is properly taken care of. If you are still waiting or feel your situation has not been resolved, please contact us directly at [[email protected]] with your order number so we can review your case immediately and provide a clear resolution. We appreciate the chance to make this right, and we’re committed to improving our communication and service so this does not happen again.

Response from BurneekJan 26, 2026

Hi Bill, We’re truly sorry for the delay and for the poor communication you’ve experienced. We understand how frustrating it is to be waiting this long and not receiving a clear update—this is not the experience we want for any customer. While we did experience shipping and production delays due to an unusually high volume of orders, none of our delays should extend to nearly two months. If you have been waiting that long, it’s very likely that the package was lost or misrouted in transit, and we need to investigate it immediately. Please contact us at [[email protected]] with your order number and the name on the order, and include **“Trustpilot – Urgent”** in the subject line. As soon as we have your details, we will locate the shipment and provide a clear solution (including a replacement if needed). We sincerely apologize again, and we appreciate the opportunity to make this right. Burneek

Response from BurneekJan 26, 2026

Hello Troy, We’re truly sorry you feel this way, and we understand how frustrating it is when expectations aren’t met. Burneek is a legitimate company and we do ship orders—however, we did experience delays due to an unusually high volume of orders, and we sincerely apologize for the inconvenience and confusion this may have caused. Regarding our policies: we do not have “five different return policies.” We have one official return/refund policy, and any differences you may have seen are usually related to the product type (for example, pre-orders vs. in-stock items) or the specific situation (such as a replacement under warranty vs. a return). We agree it should be clear and consistent, and we’re actively improving how we communicate it. If you share your order number with us at [[email protected]], we will review your case immediately, confirm the status of your shipment, and provide a clear resolution. Burneek