Empower your wellness journey with Burneek's innovative temperature engineering. From our Saunas to the Frozeneek plunges, embrace holistic health accessible to all. Transform with advanced, simple-to-use products. Wellness isn't just for the fit; it's for anyone ready to change, feel great, and be the best version of yourself.
Burneek (burneek.com) has 362 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
burneek.com
Website
burneek.com
Category
Wellness & Spa
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Absolutely terrible service do not order with them its a scam ive never received my order they lie and my lawyers are looking into this never steal from someone with power
Response from BurneekJan 28, 2026
Hello Jeremiah,
We’re genuinely sorry you’ve had such a bad experience. We understand why you’re upset, but we want to clarify that Burneek is not a scam** and we do not “steal” from customers.
We did go through an unusual delay caused by a very high volume of orders, and that affected both shipping timelines and our response times. That said, if you still haven’t received your order, we want to fix this immediately.
Please contact us at [[email protected]] with your order number and the **email/name used on the purchase, and write “Escalation – Missing Order” in the subject line. We will urgently verify what happened and provide a direct resolution (shipment confirmation, replacement, or the appropriate next step based on your case).
Again, we sincerely apologize for the frustration and we appreciate the opportunity to make this right.
Burneek
TC
Tim C.
**DO NOT ORDER**Order placed 12/18
Order placed 12/18, it is now 1/21, they still have not shipped the item and continue to lie about it being UPS that is taking so long. When I track the items, it says waiting for tue item to be dropped off to UPS. I asked for a refund and they refused.
Response from BurneekJan 28, 2026
Hello Tim,
We sincerely apologize for the delay and the confusion. We understand why you’re upset—an order placed on *12/18* should not still be showing “waiting for the item to be dropped off to UPS” on *1/21*.
While we did experience an unusual backlog during that period, *this timeline suggests the package may not have been properly scanned or may have been misplaced before the first UPS scan*. That is not acceptable, and we want to fix it immediately.
Please email [[email protected]] with your order number and put “Escalation – No UPS Scan” in the subject line. Once we have your details, we will urgently investigate and provide a clear resolution (replacement shipment or the appropriate next step based on the findings).
Again, we’re truly sorry for the inconvenience and appreciate the chance to make this right.
Burneek
CW
C W.
Company is a FRAUD and everyone need to…
Company is a FRAUD and everyone need to post on social media outlets to shut them down. I ordered and have not received my products and keep getting the same emails from Daniel and fake assss Alexandra Burneek. If you used FSA/HSa contact them to dispute and let them know the company has fake doctors fraudulently approving orders.
Response from BurneekJan 28, 2026
Hi C W,
We’re truly sorry for the delay and for the frustration this has caused. We understand how upsetting it is to be waiting on an order and to feel like you’re getting repetitive replies.
That said, we want to be clear: Burneek is a legitimate company and we are not engaged in fraud. We do not use “fake doctors” to approve orders. If you saw any confusing messaging during this high-volume period, we understand how that could raise concerns, and we apologize for the experience and the lack of clear, personalized communication.
We did experience an unusual and significant backlog, which impacted shipping timelines and support response times. This is not typical for us, and we’ve been actively improving our processes so customers get faster updates and real resolutions.
Please email us at [[email protected]] with your order number and the name/email used for the purchase, and put Trustpilot – Urgent / Missing Order in the subject line. We will prioritize your case, verify exactly where your shipment is, and provide a clear solution as quickly as possible.
Burneek
JB
JB
DO NOT PURCHASE
I am submitting this complaint regarding Burneek due to what I believe is deceptive and misleading business practices related to refunds, cancellations, and checkout disclosures.
I purchased a sauna from Burneek and requested cancellation less than one hour after purchase. The product is a pre-order item that has not shipped and is not scheduled to ship until February. Despite this, the company refused to cancel the order.
At checkout, Burneek prominently advertised a “100-Day Money-Back Guarantee Love it or get your money back, no questions asked.” There was no clear or conspicuous disclosure at checkout indicating that the product was non-refundable, non-cancellable, excluded due to being a pre-order, or considered “custom-made.”
After purchase, Burneek stated via email that cancellations are not allowed because the product is “custom-made” and that their policies were “accepted at checkout.” This language contradicts the checkout messaging and was only introduced after purchase. No customization options were selected during checkout, and no disclosure was made that the item would immediately enter production or be exempt from refunds.
Additionally, the company later claimed that this policy had been explained to me “on several occasions,” which is inaccurate. I received only one initial response before requesting cancellation.
I am writing this because this pattern advertising a broad money-back guarantee while later denying cancellations based on undisclosed policies appears to be consistent with complaints from other consumers. In my case, the refusal to honor the advertised guarantee, combined with shifting justifications after purchase, suggests misleading or deceptive practices.I have retained documentation including screenshots of the checkout page, email correspondence, and timestamps showing how quickly I requested cancellation.
Response from BurneekJan 28, 2026
Hello JB,
I’m sorry this has been your experience. I also understand exactly why this feels misleading when you request a cancellation within an hour and the item is a pre-order with a February ship window.
Here’s the honest context on our side: pre-orders aren’t treated like “on-the-shelf” items. Once an order is placed, it can be **immediately allocated to a production batch and fulfillment plan**, which creates real costs and commitments right away. That’s why our team may not always be able to cancel after checkout—even if the unit hasn’t shipped yet.
That said, you’re also right to expect clear, conspicuous disclosure at checkout. If our “100-Day Money-Back Guarantee” messaging created the impression that pre-orders could be cancelled at any time, then we did a poor job setting expectations, and we’re sorry. We’re actively working to tighten how this is communicated so there’s no ambiguity for future customers.
We don’t want this to end in a dispute or complaint. If you email **[[email protected]](mailto:[email protected])** with your **order number** and put **“Executive Review – Pre-Order Cancellation”** in the subject line, we’ll escalate it for a manual review and give you a definitive answer based on your exact order status (allocation/production stage) and documentation.
Again, we apologize for the frustration and the confusion. We’re a real company and our goal is not to trap anyone in a purchase—it’s to deliver a high-quality product and a fair customer experience.
Burneek
AW
Adam W.
Ordered December 27th
Ordered December 27th, label created on Jan 2nd. Back and forth with “Alexandra” and “Daniela” aka bots, telling me it’s a shipping issue. Wont answer the simple question of “when did the package leave your facility”. Complete scam. Stay away.
Response from BurneekJan 28, 2026
Hello Adam,
We’re truly sorry for the frustration and confusion this has caused. We understand why you’re upset—an order placed on December 27th with a label created on January 2nd should not feel like a mystery, and you absolutely deserve a clear answer to a simple question like when the package left our facility.
We also want to clarify that Alexandra and Daniela are real members of our team, not bots. However, we recognize that the repeated messaging and lack of a direct timeline did not meet the standard you expected, and we sincerely apologize.
We did experience an unusual delay during that period, and in some cases tracking remained on “label created” when the first carrier scan was delayed or missed. That said, we want to resolve your case properly. Please email [[email protected]] with your **order number** and include “Trustpilot – Urgent / Label Created – No Movement” in the subject line. We will pull the internal fulfillment record, confirm the exact shipment status, and provide a clear resolution as quickly as possible.
Again, we’re very sorry for the experience, and we appreciate the opportunity to make this right.
JB
Joshua B.
Order fulfilled
I made the mistake of jumping the gun because UPS for some reason said the order was cancelled after it was at first being prepared for shipping. The item just arrived today on Jan. 28, 2026. It did take over a month to get the product but it did arrive.
Response from BurneekJan 28, 2026
Hello Joshua,
We’re truly sorry for the frustration and stress this has caused. We understand how upsetting it is to see a shipment marked as **canceled** after being told it was preparing to ship.
That said, Burneek is a legitimate company and we are not in the business of taking customers’ money without delivering. We did experience an unusual delay and fulfillment issues during a high-volume period, and in some cases carriers canceled shipments before the first scan or due to processing errors. We recognize that this is unacceptable, and we sincerely apologize for the poor experience and communication.
Please email us at [[email protected]] with your order number and a screenshot of the UPS status showing “canceled,” and include “Trustpilot – Urgent / Shipment Canceled” in the subject line. We will prioritize your case immediately and provide a clear resolution as quickly as possible.
Again, we’re very sorry this happened, and we appreciate the opportunity to make it right.
Burneek
SW
Shannon W.
If zero stars was a choice
If zero was a choice, I would choose that. Ordered 12/29 with a shipping label that shows printed 1/2. I started with mailing around 1/6. I get a response from Alexandra stating it has shipped and it’s now a UPS issue. That’s bull. We all know a label can be printed with no actual pick up. They’re scamming the system and just need to be truthful if they have sold goods they don’t actually have enough inventory to fill
Response from BurneekFeb 4, 2026
Hello,
We understand why this situation led to frustration and skepticism, and we’re sorry the experience felt this way.
Burneek is an operating company and orders from that time period are still being addressed. While this did not unfold as expected, the intent was never to mislead, and feedback like yours is taken seriously as we continue adjusting how we handle fulfillment and communication.
If you’d like us to look into your specific order and provide an update, please contact [email protected]
with your order number.
— Burneek
PL
plggunn
It’s a scam
It’s a scam. Do not buy it.
Response from BurneekFeb 4, 2026
Hello,
We’re sorry you feel this way.
Burneek is an operating company and orders continue to be fulfilled. If you’d like us to review your experience or order directly, please contact [email protected]
— Burneek
