BurneekReviews of burneek.com

Onyxeek Sauna came, was easy to put together and then trouble started. One lamp doesnt work. Was sent a replacement lamp, no connections just wires, so now i get to play electrician on a sauna. Installed the lamp, still doesnt work. For 3 weeks ita been a conversation with with support. So at the moment its a useless huge paperweight. Disappointing, was excited to use it and cant.

I stumbled upon Burneek and was immediately impressed by how user-friendly it was. The interface was clean and intuitive, making it easy to navigate even for someone like me who isn’t tech-savvy. I was looking for a specific product, and within minutes, I found exactly what I needed. The search function worked flawlessly, and the filters helped me narrow down the options quickly. The checkout process was smooth, and I received my order in no time. The customer service was also great-they responded promptly to my questions and made the whole experience hassle-free. I’m definitely coming back for more!

I enjoy the sauna but a coupling broke so i contacted them about spare couplings. The said they would send them. Its been over a month. They keep saying theyll look into why they havent shipped and they created a fake usps tracking but never delivered the parts. The unit it nice but after the purchase they basically wash their hands of you. Beware if you buy.

We bought the 2 person sauna. It just arrived, no problems with delayed shipping as others have stated. However, there’s false advertising and so many issues. 20-Minute Tool-Free Installation-lie. The instructions are garbage. A bag of screws with no description of where they go and it’s supposed to be tool free? If you follow their instructions, and the way it was delivered, it made no sense. We had to take a panel off to install the seat. Their instructions said to scan for a video tutorial on assembly and it takes you to an unrelated page. The whole thing is super heavy and not an easy assembly whatsoever. It took several hours and frustration to latch the panels. You need two strong people. There’s also no description of what some parts are for. They say they’re from Miami and shipped from Miami, but just know the whole thing is made in China. Deceptive. As far as quality… the door doesn’t latch. We’ve had to literally use tape. The instructions say to press and hold the temp keys to switch to Fahrenheit from Celsius, that doesn’t work. There’s also some spots on the edging where it wasn’t fully painted. Time will tell how long this thing lasts. Customer Service? More than 24 hours later and no response. So far, really disappointed.

I am not sure what rating to give at this point, other than a two. It did take a while for both my sauna and cold plunge to come and due to space issues and holidays I was unable to set them up. While setting up the sauna I realized I was missing several parts. The packaging was great and I was disappointed that I’m unable to use this with the proper pieces. I did sent several emails to the company and did look for a number through customer service with no avail. I really would like to have the parts and see how it works in order to put a fair rating. Up until this point it’s thumbs down.

I purchased my unit and waited for a little bit but it finally arrived. Set up was easy as advertised.. however once I started the unit it took approx. 25 -30 minutes to start producing some steam but it never really steamed up like the advertisement shows. It never got remotely hot in there. Problem is once it steams up, when you unzip the tent to go inside, most of the steam escapes. This morning I decided to try again. Set the timer to 60 minutes on level 9. Took approx 20 minutes for steam to start at which point I got in so not to lose any steam. It did steam up inside and got warmer but never got to the 140 as advertised. In addition the steam stopped coming out after approx 20 minutes and never started again. So, if this is how it supposed to work, then I give it a 1-2 star rating, and suggest there may be better units out there but if customer service thinks the steaming unit is not working properly and sends me another steaming unit and it works like advertised then I'll be happy to re-review this product. 3/23/25-addition, as you can see I received a response from Burneek asking me to contact them to “make it right”. I wrote them as asked and received a stock response asking me to take photos of the problem so they can understand it better. I wrote back asking them what they wanted a picture of, a steamless unit? I think it’s pretty self explanatory. I’ve heard nothing from them since.. I’ll be a little more patient and then write a final piece

So we ordered a sauna from burneek, it took like 3 weeks to get here, the shipment got lost. After about 3 days of use, the steam unit start beeping and flashing 88, and now it won’t come back on. It was great when it was working. Update: I was able to get a hold of customer service, and they said they would send me a new unit, and I would receive a tracking number for my shipment. However it’s been almost a week since that, and I have still not received the tracking number or the new device.

On Dec 6, I ordered a Sauna as a Christmas gift. At the time I ordered it say it should ship within 1-3 days. After a week or so and not receiving any information about my order, I contacted Burneek to make sure my order would arrive in time for Christmas. I was assured MULTIPLE times that it would arrive in time for Christmas. As we got closer to Christmas and I still hadn't seen anything indicating that my order had shipped, I again contacted Burneek and they AGAIN reassured me it would arrive on time. On Dec 22 I got a shipping notification... DEC 22!!!! The arrival date was schedule for Jan 8. ONE MONTH and TWO days from the time I ordered. However, it wasn't picked up by UPS until Dec 27th. Obviously the person I bought this for DID NOT get their Christmas gift, and I had to purchase something very last minute just to make sure they had a gift. Burneek has done nothing to rectify the problem or even offered any kind of compensation. They didn't even expedite the shipping. I have never been treated so poorly or been lied to by any company. Burneek has taken absolutely NO responsibility in their actions. They simply expected me to accept their lack of fulfilling my order. Not even an apology! I am angry, frustrated and dissatisfied up to this point! I am hoping the product is better than their customer service! To be honest, I am not sure I even want it anymore.