BurneekReviews of burneek.com

If I could give zero stars I would. Ordered my sauna nearly two months ago, they shipped it to the wrong address. It got "returned" and they have yet to send me a replacement and send copy and paste responses every time I contact customer service with NO answers or updates about my reshipment. I messaged them on Instagram and all they did was point me to the same customer service email that I tokd them is providing no help. Then I go back to their IG today and all of a sudden there are zero posts, zero followers. At this point I am thinking its a scam. I will be reporting.

This company is a SCAM! AVOID THIS COMPANY AT ALL COSTS They sent me a broken product and REFUSE to send a new one, will not give refund, they dont even answer anything.

I received my sauna order on time on July 31, and everything seemed fine. The problems started when I opened the package and looked over the contents. All the frame connectors were missing. Since that time I have sent multiple to support. I get polite answers that my connectors are on their way, but it's been a month. The UPS tracking number they gave indicates UPS hasn't even received the package, despite what told to me by Rafaelys, the guy who is "helping" me. For some reason he chose to lie to me and tell that my connectors were sent to UPS. That something I'm not going to forget.

I would stay very far away from Burneek. Look up their reviews. This was one of the most dishonest companies I have ever ordered from. It took months to get a refund on a delivery that was never made. Then they sent the credit card company a fake photo showing it was delivered when it wasnt even close to what our house looks like. Thankfully the credit card saw through their lies and refunded our money. Do your own research. 58% one star reviews on TrustPilot.

Just wanted to follow up with you again. I just received two cold plunge kits and still have not received my sauna cleaning kit. As you know my cold plunge was broke when I received it back in March/April. I have never received the cleaning kit that I paid for and has been waiting on my cold plunge replacement until today. You mentioned send me some essential oils along with my cleaning kit (that I paid for) but today I received two cold plunge kits. Thank you but I am shocked at how difficult this has been. As I mentioned I love the sauna but all I want is what I paid for and to be done with the back and forth.

Took nearly a month to ship. Was supposed to deliver already and now being told at least two more weeks. Good luck getting anyone to speak to let alone help. Perhaps is will arrive via horse and buggy? Find somewhere else to buy.

I ordered this sauna and a cold plunge back in Janurary as a gift to my husband for our anniversary. Shipping was slow and had to contact them several times. I finally received my order but no cold plunge. I contacted them and they stated it was on back order and that it would be 4-6 weeks. I contacted them again and they claim I need my order #. Apparently I lost it so I will not receive the rest of my order. Do not order from them! Horrible customer service!

I am thoroughly over it with burneek! I ordered my halo sauna under the promotion of shipment would be 2-3 days and receiving a free cold plunge. Well it months to finally receive my halo sauna as I have spoken to many representative with different details about my shipment. I had been told that my cold Plunge would come and we are about to enter July! This company sells official merchandise according to my experience with my finally received halo sauna. However, my experience was hell and their customer service is all over the place, they don't keep their word, most of them don't have a clue as to what's happening with their company as it pertains to customer orders. I Pray if you choose to do business with this company you are okay with paying for merchandise that you may not ever receive. They will let you know, you will receive an item with the expedited delivery fees that are automatically placed on your complete purchase tab, but you will not ever receive it! You will be told you can get a free plunge with your order and guess what, you will not receive that either! People, I have been waiting since February for my complete order!!! I have emails on top of emails to confirm these details! It concerns me that they are still advertising the same items, while not ever sending paid and both promised merchandise to their customers who have been waiting for months!!!!