Juan V.
Scam artist should be the title
Well made my purchased on the 17 of december.received a printing label on the 21st .Then nothing I literally was sending them an email every 2 days .no response and when they finally did it seemed like they didn't care.also excuses upon excuses finally I received my package but big surprise it was not complete.this business is a scam and it should be flagged as a scam .please who ever reads this or a consumer monitor please use the facts and shut them down .im so over them I don't even want to waste more time I will just throw it away and move on .they stole my money late shipping and incomplete product .and also no cold plunge lol burneek you should be ashamed .another get rich fast scheme and the he'll with customer satisfaction. Its sad where our country has been moving to no integrity and no appreciation to hardworking Americans.
Response from BurneekJan 28, 2026
Hello Juan, We’re truly sorry for the delay, the lack of communication, and the fact that your package arrived incomplete. We understand how frustrating this is, and we sincerely apologize for the experience you had—this is not the standard we want for any customer. We did experience delays due to an unusually high volume of orders during that period, but that does not excuse the poor communication or the inconvenience caused. Most importantly, we want to make this right. If any parts were missing from your unit, please email us at [[email protected]] with your order number and a quick photo of what you received, and we will ship the missing items you need. And if your cold plunge was not included, we will also send it to you—please include that in your message so we can prioritize it immediately. Again, we sincerely apologize, and we appreciate the opportunity to fix this for you. Burneek