BurneekReviews of burneek.com

HORRIBLE EXPERIENCE! Considering there was no sign of a delivery any time soon I asked to have the order cancelled shortly after purchasing. I received a response that cancellations aren’t allowed and for me to simply return the item once received (but incur shipping costs on a heavy package and a 25% restocking fee). Package was finally received six weeks later. Despite the package being returned unopened and contents never touched, they are still charging the restocking fee to cover “sanitation and inspection of contents”. Sure feels like their business plan isn’t to make money by selling a great product backed by superior customer service but instead to profit from restocking fees while providing horrible service. I will definitely be filing a dispute and leaving reviews on other sites.

I ordered a red light sauna with the free cold plunge on January 12,2026. On Burneeks website they stated orders are delivered in 1-3 days. I reached out twice to see what was going on and to ask for an update on my order. The first time, they told me the holidays were crazy for them and thanked me for my patience, without giving me an update. The second time I asked for an update or a cancellation, the customer service rep responded with a complete lie telling me UPS lost my package, when a label was never created for it and it was never even shipped. They then created a shipping label after I asked for a cancellation AGAIN and that “package” was not received by UPS at all, according to the tracking number for that shipping label. This company is fraudulent, they are deceptive, and they are clearly drowning. DO NOT ORDER FROM HERE. I’m reporting them to every payment processor and review system I can. It is now January 29,2026 and I have not heard back from them, gotten an update, or received my order. I pasted their January 27,2026 response to me asking for a cancellation below. This is where they lied and told me about a “lost package” that was never shipped: “We truly apologize for this situation. At this time, UPS has confirmed that they are not taking responsibility for the lost package. To ensure you are not affected by this issue, we are taking full responsibility on our end and are already processing a replacement shipment for you. This replacement will be sent under a new tracking number, which we will share with you as soon as it becomes available, so you can continue monitoring the delivery without any issues.”

Horrible customer service. I placed an order despite reading multiple reviews and warnings advising not to purchase from this company. Within minutes, I tried to cancel the order and was told it couldn’t be canceled because the saunas are “custom made per order.” The website is also misleading—it displays all 5-star reviews, but only two reviews are actually visible to read. Very disappointing and deceptive experience.

I also ordered one at beginning of January 4th and finally received it January 27th. During that time I also emailed multiple times and tried calling the phone number trying to let them know I want to cancel my order and would just like a refund with no success at all. Then just all of a sudden it showed that it shipped after I escalated my case with PayPal. After receiving the sauna I did not open it. I contacted the burneek through contact Email and was informed that I can return it but I have to pay for return shipping on top of them having a 25% restocking fee. After telling them all i tried emailing and contact them on the phone before it even shipped they said well all sales are final when you complete your order. One of the worst companies and customer service I have ever had to deal with for returning a item of there's that hasn't even been opened. So make sure you really want to deal with this nightmare company before you press that order button.

We have experienced the same issue as many have already reported. Ordered on 1/2/26, shipping label printed on 1/8/26 and remained in label printed status for a week. Burneek support stated it was a UPS issue and they did not scan it, which UPS denied they would not scan a shipment for over a week. Upon instance of a refund, they assured me my sauna would go out using the same tracking number, which UPS also told me would never happen. After requesting additional information, Burneek voided my shipping label and are no longer responding to my request for a new tracking number. I have since insisted on a refund which they are not responding to either. I am now working with my bank on a charge back as this is deemed fraud in the business world. You cannot take a consumer's money and not provide them with the good which have been paid for. I am genuinely disappointed that a company feels this is good business practices. Additionally, complaints of fraud have been reported to the FTC and Florida's Attorney General's office.

I, like many other customers ordered a sauna and have received nothing. The order was placed on January 5th, a shipping label was printed January 21st, and then nothing. The company seems to be "really sorry," but does not do anything to solve the problem. Customer service is slow to reply, and offers no solution. They claim to have a high volume of orders they can not fulfill in a timely manner, but are continuing to advertise and sell a product they can not deliver. I will be initiating a charge back with my back with my bank. Avoid this company at all costs.

Order was placed on 1/2/2026 and still haven't received it. Emailed 3 times with no response. My lawyer has been contacted and a plan of attack is being prepared. Either send my order or get dealth with.

Order made: 12/23/2025. The gap in time between ordering and receiving my order was rough. Clearly, there was a shipping or production issue. Things happen, and I can accept such realities. However, the communication from Burneek was very bad. I could not figure out whether I was getting random AI-generated responses or responses from different customer service employees who knew things were a mess and were using a "buy time" playbook by promising to look into the issue, check into the problem, and get back to me; all of which ended in too much deafening silence. Order Arrived: April 18th Review: First off, this is my second unit from Burneek. The first order was made a few years back, and it was a wonderful experience; they even warrantied my heat box when it blew out. They were really great about it. This was a major reason I chose to be a returning customer. Moving forward, yes, the wait time was unacceptable, and the communication was bad, like I am embarrassed for the company, and I hope they get things resolved and clean things up, or they will not remain in business. The product: Here is the positive. The current unit is vastly better than my previous one. They upgraded the poll system, the zipper system, provided a few extra parts, improved the boiling box and connectors, and improved the floor mat. They also added the red light therapy and a remote control, which was a nice touch. Advice: update the boiler box with an outlet so the red light can plug into it. This would allow it to piggyback off the unit and be turned on and off by the remote. Finally, the free chair is nice, but it may not be usable for many. I am not small, I am 6'2 and a big guy. The chair is very small, and even if I lost more weight, it would still be so low that getting in and out would be difficult. It feels like a child-size chair and a downgrade from the first system's chair, which was still small. That said, I prefer to use an IKEA bamboo folding stool. Ok... That is all. I officially have the unit, and it works as promised.