Empower your wellness journey with Burneek's innovative temperature engineering. From our Saunas to the Frozeneek plunges, embrace holistic health accessible to all. Transform with advanced, simple-to-use products. Wellness isn't just for the fit; it's for anyone ready to change, feel great, and be the best version of yourself.
Burneek (burneek.com) has 362 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
burneek.com
Website
burneek.com
Category
Wellness & Spa
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordered a sauna a month ago. UPS label was created only after I asked where my order was. It has never shipped and now Alexandra from customer service will no longer respond.
Response from BurneekFeb 4, 2026
Hello Jodi,
We’re very sorry for the frustration this caused. What you experienced is not the level of service we aim to provide.
This was due to a temporary delay and slower response times during an unusually high order volume. During that period, some shipments showed limited tracking activity (such as “label created”) due to delayed carrier scans, which understandably caused confusion.
We are actively improving response times and resolving affected orders as we catch up.
Please contact us at [email protected]
with your order number, and we’ll review your case and provide a clear update as quickly as possible.
We appreciate your patience and sincerely apologize for the inconvenience.
— Burneek
CW
Corey W.
Be prepared to dispute your payment.
Ordered 12/1 for a "sale" to be shipped 1/29-2/2. Was in the first 5 units secured; never received follow up. Sent email regarding shipping & date; stated it would ship by 2/2. Asked why their systems wouldn't know queue for shipping and exact date; new response - on 2/2'. Date passed yesterday; no shipping info; no follow up. Had to file a dispute with my CC to claw the money back; now have to order through a legit company. What a monumental waste of time & money in dealing with horrible customer service.
Update 2/17 - support inadvertently wrote 14 clients at the same time all with very similar issues; all disputing charges & none in receipt of the products they ordered. I know this because I wrote all of them to inquire about their experiences given how horrible mine has been.
Response from BurneekFeb 4, 2026
Hello Corey,
We’re sorry for the frustration this caused and appreciate the opportunity to clarify.
The date shown on our website was an estimated ship-start window, not a delivery date. Your order is a pre-order, and shipments are processed in sequence once production and fulfillment begin.
We acknowledge that follow-up communication during this period should have been clearer, especially given the high demand and holiday volume, and we sincerely apologize for that.
Burneek is a legitimate company, and pre-order units are actively being fulfilled as production progresses. We always encourage customers to work directly with us so we can provide accurate updates and solutions before disputes are opened.
If you’re willing, please contact [email protected]
with your order number so we can review your specific status and provide clarity.
— Burneek
KS
Kristin S.
One star is too many
One star is too many! I like many others ordered a sauna and have yet to receive.This company is a total scam. Getting nothing but generic emails. A UPS label was created on 1/21 and has yet to leave. I have submitted an inquiry to the Florida Attorney General. I suggest others to do the same. I want my money back one way or another. I don't like thieves and that is exactly what this company is.
Response from BurneekFeb 4, 2026
Hello Kristin,
We’re very sorry for the frustration this situation has caused. We understand how upsetting it is to see a tracking label without movement.
We want to be clear: Burneek is not a scam. During a high-volume period, some shipments showed a “label created” status due to delayed or missed carrier scans, which understandably caused confusion. We sincerely apologize for that experience.
Your order has not been forgotten. We encourage customers to work directly with us so we can provide clear updates and resolve the case, as disputes can limit available resolution options.
Please contact [email protected]
with your order number and include “Trustpilot – Urgent Review” in the subject line so we can prioritize your case.
— Burneek
JD
Jeff D.
This seller's a total scam
This seller's a total scam. Ordered my stuff weeks ago, but they're faking UPS tracking updates – "package delayed due to system error" every time, no real proof. Avoid like the plague, don't buy from them. Sadly, I'm not the first – like many other reviews say, same shady excuses, zero delivery.
Response from BurneekFeb 4, 2026
Hello Jeff,
We’re very sorry for the frustration this experience has caused. We understand how concerning it is to see delayed or unclear tracking updates.
We want to be clear: Burneek is not a scam. During a period of unusually high volume, some shipments showed repeated delay messages due to carrier system errors or delayed scans, which understandably created confusion and concern. We sincerely apologize for that experience.
Orders from this period are actively being reviewed and fulfilled, and we always encourage customers to work directly with us so we can provide accurate updates and resolve the case, as disputes can limit available resolution options.
Please contact [email protected]
with your order number and include “Trustpilot – Urgent Review” in the subject line so we can prioritize your case.
— Burneek
TS
Timothy S.
This company is a joke
This company is a joke! It took over a month to receive my order. Thought this would be a Christmas present for my wife. Ordered on Dec. 15th and received it at the end of January. Asked for a refund multiple times; they never refunded or acknowledged my request and kept telling me it was a shipping issue, even though the tracking showed it was never picked up by UPS. I have no confidence in this company or its products. Do not buy from them.
Response from BurneekFeb 4, 2026
Hello Timothy,
We’re genuinely sorry this experience fell short of what you expected, especially when the order was intended as a Christmas gift. We understand how disappointing that timing was.
December was an exceptionally challenging period for fulfillment, and while the order did arrive, we acknowledge that the delay and lack of clear follow-up caused frustration. That is not the experience we aim to provide.
Your feedback is taken seriously, and we’re continuing to improve how we communicate and handle follow-ups so situations like this are better managed going forward. If you’d like us to review your order history or address any remaining concerns, please contact [email protected]
with your order number.
— Burneek
TB
Tom B.
BURNEEK RIP OFF REVIEWS
EDIT 2-2-2026:
THEIR REPLY IS EXACTLY WHAT LIES I AM REFERING TO:
they claimed to have shipped it and USPS WAS SLOW, however here they claim it was an inventory related matter.
This is why I filed a law suit against BURNEEK.. THEY ARE NOT HONEST,
Purchased sauna and ice tub 1-4-2026, guaranteed two day delivery, and paid upfront, nothing but fake tracking numbers and lie after lie. delayed and delayed. AFTER CLAIMING THE ITEM WAS SHIPPED, I LEARN THEY WERE OUT OF INVENTORY........ YET SOLD IT, LIED ABOUT THE SHIPPING AND NOW THEY CLAIM TO HAVE SHIPPED IT AGAIN...
I HAVE FILED A LAWSUIT IN COLLIN COUNTY TEXAS, FILED A COMPLAINT AT THE FTC AND FILED A LIEN AGAINST THEIR WEBSITE, CREDIT CARD TRANSACTIONS AND NOW A COMPLAINT WITH THEIR LOCAL SHERIFF FOR CREDIT CARD ABUSE.
AFFIDAVIT OF LIEN
(Texas Justice Court)
CAUSE NO. 04-SC-26-00038
IN THE JUSTICE COURT
4th PRECINCT, COLLIN COUNTY, TEXAS
AFFIDAVIT OF LIEN AND DEMAND TO HOLD DISBURSEMENT
STATE OF TEXAS §
COUNTY OFCollin §
BEFORE ME, the undersigned authority, on this day personally claims Tom Bates, who, being by me duly sworn, upon oath stated as follows:
Affiant / Claimant
My name is Tom Bates. I am over the age of eighteen (18), of sound mind, and fully competent to make this affidavit. I have personal knowledge of the facts stated herein, and they are true and correct.
My address is:
XXXXXXXXX
Respondent / Defendant
The party against whom this lien is asserted is:
Burneek / Burneek. com
6991 NW 82nd Ave, Suite #9
Miami, Florida 33166
Cause Number: 04-SC-26-00038
This affidavit relates to Cause No. 04-SC-26-00038, currently pending in the Justice Court referenced above.
Basis of Claim and Amount in Dispute
I assert a lawful claim for funds in the amount of Five Thousand Five Hundred Dollars and 00/100 ($5,500.00) arising out of a transaction, obligation, and dispute that is the subject matter of the above-referenced cause.
Demand to Hold Disbursement
Pursuant to applicable provisions of the Texas Finance Code, and in connection with the pending cause, written and/or verbal demand has been made to hold, suspend, or refrain from disbursing the sum of $5,500.00, or any portion thereof, pending resolution of the dispute and further order of the Court.
This affidavit is intended to provide formal notice of the Claimant’s asserted interest in said funds and to place all parties, agents, intermediaries, or stakeholders on notice that disbursement of such funds may subject them to liability if made contrary to Texas law or court order.
Purpose of Affidavit
This affidavit is executed for the purpose of:
Giving sworn notice of the Claimant’s lien and asserted interest in the disputed funds;
Supporting the Claimant’s demand to hold disbursement;
Preserving rights and remedies available under Texas law, including but not limited to the Texas Finance Code and applicable rules of civil procedure.
No Waiver of Rights
Nothing contained herein shall be construed as a waiver of any rights, claims, causes of action, or remedies available to the Claimant at law or in equity. All such rights are expressly reserved.
VERIFICATION
I declare under penalty of perjury that the foregoing is true and correct.
Tom Bates Tom Bates, Claimant / Affiant Date: 1-31-2026
Response from BurneekFeb 2, 2026
Hi Tom,
We’re truly sorry for the frustration and stress this situation has caused. We understand how serious this feels, and we take your concerns seriously.
That said, we respectfully ask that communications remain professional and that you limit threats while we work to resolve the issue. Burneek is a legitimate company, and this was not an attempt to deceive you. Your order was affected by a delay and an inventory/fulfillment timing issue, which we acknowledge was handled poorly in terms of communication. We sincerely apologize for that.
We have verified that your shipment has been sent, and you can confirm its progress using the **UPS tracking information** associated with your order. If your tracking is not updating as expected, that can sometimes happen when the initial carrier scan is delayed—but we will still take responsibility for making sure you receive your items.
Please contact us directly at [[email protected]] with your order number so we can provide a clear, written status update and the fastest possible resolution. While it’s true that negative experiences are more often posted than positive ones, we stand behind our products and our commitment to deliver.
Again, we apologize for the inconvenience, and we appreciate the opportunity to close this out properly.
VJ
Vanessa J.
This is a scam
This is a scam. I ordered this Burneek halo infared with the cold plunge and essential oils and it never shipped. Shame on Burneek.com for taking a healthy benefit and turning it into a nightmare experience.
Update this still has not shipped. Just because you create a label does not mean you have fulfilled the order. If you cannot get the product to the customer when you say you're going to get the product to the customer, then refund the customer because you did not fulfill your end of your own policy of zero delay fulfillment. That's why I pay with a credit card because of fraud like this. Had you shipped me the product and I hadn't paid and I received it, you would expect your payment right? I paid and it did not ship. It did not say out of stock when I ordered and if it was out of stock shouldn't be accepting payments for something that you can't fulfill without at least letting the customer know that there's going to be a wait you guys are weird and not Albert Einstein weird either. I'd like to take my business elsewhere.
Response from BurneekFeb 2, 2026
Hello Vanessa,
We’re truly sorry for the frustration this has caused, and we understand why you feel this way. However, we want to be clear: Burneek is a legitimate company, and we are not a scam.
We did experience an unusual delay due to a very high volume of orders, which impacted shipping timelines and support response times. That said, you should never be left feeling like your order “never shipped” or without a clear, personal update—so we sincerely apologize for the stress and disappointment this created.
Please email us at [[email protected]] with your order number and the email used at checkout, and include “Trustpilot – Urgent / Not Shipped” in the subject line. We will prioritize your case immediately, verify the exact status of your Halo infrared + cold plunge order, and provide a clear resolution as quickly as possible.
Again, we’re very sorry your experience has been a nightmare. We appreciate the opportunity to make this right.
Burneek
GC
Greg C.
One star is one star too many
One star is one star too many. I have been getting the run around from this company (Alexandra) kept promising that the equipment had been turned over to UPS. Well it’s been over three weeks and UPS states label created not yet scheduled (Burneek created a label but never dropped off the package or it was never requested for pickup). I’ve call UPS and emailed them and they have the same answer no package in their system for me.
Please do yourself a favor and run away from these scammers and keep your money. Burneek is nothing short of vapor ware.
Response from BurneekFeb 2, 2026
Hello Greg,
We’re truly sorry for the frustration and confusion this has caused. We understand why you’re upset—after three weeks, a tracking status that still shows “Label Created / Not Yet Scheduled” is not acceptable, and you deserve a clear answer and a real resolution.
Burneek is a legitimate company, and we are not “vaporware” or scammers. We did experience an unusual delay during a high-volume period, and in some cases shipments did not receive the initial UPS acceptance scan as expected. When that happens, tracking can remain stuck at “label created,” even though a label was generated on our end. We recognize how this looks from your perspective, and we sincerely apologize for the poor experience and communication.
Please email us at [[email protected]] with your order number and the tracking number, and include “Trustpilot – Urgent / No UPS Acceptance Scan” in the subject line. We will prioritize your case immediately, confirm whether the package was ever accepted by UPS, and provide a clear solution (including a replacement shipment if necessary).
Again, we’re very sorry for the delay and the inconvenience. We appreciate the opportunity to make this right.
Burneek
